CEC Technician - Austin/San Antonio

Summary

Empower Rental Group is a family of local equipment rental providers across the Southeastern US. Founded in 2021 with three locations, the company now operates over 36 locations and is adding a CEC Technician to its Austin/San Antonio, TX team. The CEC Technician – Sales‑Focused plays a critical dual role by performing advanced diagnostics and repairs on heavy equipment while actively promoting and selling maintenance and repair services. This position combines technical expertise with strong interpersonal skills to ensure both operational efficiency and customer satisfaction.

Responsibilities

• Diagnose complex issues with heavy‑equipment powertrain, hydraulic, and electrical systems using computer analyzers and traditional troubleshooting methods.
• Complete complex repairs to construction, aerial, and earth‑moving machinery.
• Conduct detailed inspections to ensure equipment compliance and functionality.
• Serve as a technical resource for customers.
• Communicate with customers regarding diagnostics, repair needs, and recommended service plans.
• Promote maintenance packages, repair services, and parts.
• Upsell and schedule follow‑up services.
• Write and manage purchase orders for repair parts and materials.
• Ensure all service records and contract documentation are properly closed out and cataloged.
• Maintain a safe work environment and perform job functions safely at all times.
• Participate in all safety meetings and communicate any concerns or violations to the appropriate manager(s) immediately.
• Use proper personal protective equipment (shoes, glasses, gloves, ear protection, appropriate attire, etc.).
• Dispose of waste properly and abide by all local, state, and federal laws, as well as company safety manuals and handbooks.
• Demonstrate behaviors aligned with the company’s Core Values.
• Assist in driving a continuous improvement strategy to achieve incremental gains in quality and efficiency.
• Perform other related duties as assigned.

Qualifications

• Basic understanding of industry‑central software (RentalMan, Smart Equip, MS Office Excel).
• Strong understanding of hydraulic, powertrain, and electrical systems.
• Ability to work independently and maintain high‑quality service standards.
• Excellent communication skills with a customer‑focused, sales‑oriented mindset.
• Valid driver’s license required; CDL is a plus.
• 5+ years of mechanical experience.
• Extensive experience in diagnostics and repair of heavy equipment.
• High school diploma or equivalent; Associate’s or technical degree preferred.
• Physical ability to lift and move heavy components and tools up to 50 lb, work outdoors in various field environments, and maintain manual dexterity and stamina for extended periods.
• Ability to operate service trucks and diagnostic equipment safely.
• Valid driver’s license with a clean driving record; ability to drive company vehicles per insurance requirements may be required on a case‑by‑case basis.

Benefits

• Weekly pay
• Boot reimbursement program
• 401(k) with company match
• Medical insurance
• Vision insurance
• Dental insurance
• Health Savings Account (HSA)
• Employer‑paid basic life insurance with a “buy‑up” option
• Employee Assistance Program (EAP)
• Employer‑paid short‑term disability (STD)
• Voluntary life, accident, and long‑term disability (LTD) benefit options
• Paid parental leave
• Paid time off and holiday pay
• Referral program
• Retirement plan
• Employee sharing program