CDL Airport Bus Operations Supervisor with Passenger Endorsement

Department: Operations - Field • Location: 7255 E Ray Rd, Mesa, AZ 85212

About the role

The Bus Operations Supervisor plays a vital leadership role in ensuring safe, efficient, and customer-focused transportation operations at the Mesa Gateway Airport parking facility. This position oversees the daily performance of the transportation division, with responsibility for staff leadership, safety compliance, operational excellence, and client satisfaction.

Responsibilities

• Supervise and support all transportation staff, including scheduling, delegating responsibilities, coaching, performance monitoring, and progressive discipline, ensuring compliance with company standards and policies.
• Lead, implement, and reinforce all safety initiatives, including conducting driver assessments, ride-along, and providing constructive feedback on safe driving techniques and best practices.
• Ensure compliance with all federal, state/provincial, and local transportation regulations and company operating procedures.
• Oversee daily operations in a fast-paced, multitasking environment, responding effectively to operational challenges as they arise.
• Monitor and coordinate maintenance of the bus depot, vehicles, and associated premises to ensure cleanliness, safety, and adherence to company standards.
• Serve as a point of contact for guests and clients, using professional and respectful communication to resolve questions, concerns, and escalated service issues.
• Respond immediately to accidents, incidents, service disruptions, or safety concerns, ensuring proper mitigation and communication.
• Accurately complete, review, and submit Incident Reports, investigations, and documentation in accordance with prescribed protocols.
• Maintain professional, consistent communication with guests, clients, drivers, dispatchers, customer service representatives, and management at all times.
• Periodically step in and support frontline operations, including covering shifts or assisting Customer Service Representatives (CSRs) and Dispatchers to maintain service continuity as business needs dictate.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous supervisory or management experience in transportation, logistics, transit, or a related field strongly preferred.
• Valid driver’s license; CDL or equivalent preferred (or willingness to obtain, if applicable).
• Knowledge of transportation safety standards, regulations, and best practices.
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as operational needs require.
• Must pass all required background checks, drug screenings, and motor vehicle record reviews.
• Must successfully pass a background check, in accordance with company policy and applicable laws.
• Must be authorized to work in the United States and able to provide documentation verifying eligibility.

Skills

• Strong leadership, team-building, and coaching abilities.
• Excellent communication and conflict-resolution skills.
• Demonstrated commitment to safety and risk management.
• Ability to multi-task, prioritize, and remain calm under pressure.
• Sound judgment and decision-making skills in time-sensitive situations.
• Proficiency with incident reporting, documentation, and basic computer systems.
• Customer-focused mindset with a service-oriented approach.

Physical Demands

• Ability to stand and walk for extended periods of time.
• Ability to inspect vehicles and facilities, including bending, crouching, and climbing steps.
• Ability to lift and/or move up to approximately 25 pounds.
• Ability to respond quickly to emergencies or incidents.

Working Conditions

• Work is primarily performed at a transportation depot and in outdoor environments.
• Exposure to varying weather conditions, vehicle exhaust, and traffic-related environments.
• Fast-paced, operational setting requiring adaptability and situational awareness.
• Occasional driving of company vehicles may be required.

Pay

$21.00 - $23.00 / hour

Schedule

Full time • 2 pm - midnight • Must be available for weekend and holiday shifts

Benefits

Full Time Only

• Generous Paid Time Off: 10 days of paid time off, plus 8 paid holidays.
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability, with additional options for loved ones.
• 401(k) Plan: Generous employer match with immediate vesting.
• Employee Assistance Program: Access to behavioral Health Care for you and your family members.
• Parental and Caregiver Leave: Time off to support your growing family or care for loved ones.

Part Time Only

• 401(k) Plan: Generous employer match with immediate vesting.
• Sick Time Off: Paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access to behavioral Health Care for you and your family members.

If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).