CCTV Security Officer – Automotive (Overnight)

Position Summary

The Remote Guarding Officer (RGO) – Manheim Dedicated Team is responsible for providing remote monitoring and incident response for Manheim automotive sites. This role focuses on a single client environment, requiring strong analytical thinking, multitasking ability, precision, and consistency in event handling and reporting.

Key Responsibilities

• Monitor live video surveillance and alarm activity across Manheim sites
• Review and validate events using established SOPs and decision trees
• Accurately document all incidents, observations, and actions in real time
• Simultaneously manage multiple active events, alarms, and system inputs without loss of accuracy
• Perform detailed event analysis to determine appropriate response and escalation
• Execute remote deterrence actions (voice-downs, notifications, dispatch coordination)
• Ensure strict adherence to site-specific instructions and protocols
• Maintain high levels of data accuracy, reporting quality, and audit compliance
• Identify patterns, repeat issues, or inconsistencies and escalate appropriately
• Collaborate with SOC leadership, Mobile Dispatch, and client stakeholders

Minimum Qualifications

• At Entry: Computer literate, ability to type a minimum of 25 words per minute, demonstrated proficiency in office software applications, excellent communication skills, ability to communicate effectively in English, strong customer service and results orientation, ability to interact effectively with both company and client representatives across all levels, ability to remain calm and focused during emergency situations while making decisions in a fast-paced environment, previous call center experience is a plus

Education/Experience

• High School Diploma or GED required
• Military, and/or law enforcement, and/or security background preferred with one to two years of customer service and administrative experience in an office setting or call center environment

Competencies

• Highly task and detail-oriented, dependable and reliable, and possess strong work ethic
• Knowledge of standard office procedures and practices, good organization and time management skills
• Able to handle multiple priorities in a fast-paced environment, professional and positive demeanor

Working Conditions And Physical/Mental Demands

• Must undergo and meet company standards for background and reference checks, testing, and behavioral selection survey
• Maintain composure in dealing with clients, prospects, and staff in group settings and in situations requiring high performance and results
• Close vision, distance vision, and ability to adjust focus
• Regular talking and hearing
• Ability to monitor surveillance video for extended periods of time while working on a personal computer and maintaining focus on task