CCNA Certified Technical Consultant - Hospital Monitoring in Charleston, SC area

About the role

Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.

Responsibilities

• Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
• Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions).
• Diagnose and resolve electronic, networking, and mechanical problems.
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Adhere to established training, quality, and safety requirements.

Requirements

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.

Qualifications

• Accomplished 3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment).
• Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience.

Skills

Your skills include network configuration and/or troubleshooting experience.

Benefits

The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Pay

The hourly pay range for this position in SC is $35.00 to $54.00, plus overtime eligible.

Schedule

Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.