CCM Architect

About the Role

The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

Areas of Responsibility

• Participate in customer discussions to gather and analyze system requirements for performance, security and scalability.
• Provide suggestions on solution architecture, contribute to tech framework development, support enterprise architecture definition, and drive design creation.
• Identify suitable technologies and tools available in the market, and perform a comparative analysis in line with client's business requirement, thereby identifying optimal architectural solution options.
• Participate in developing integration strategies based on validation of proof of concept of proposed architectural solutions.
• Facilitate a smooth transition by ensuring knowledge transfer and adherence to quality standards, while contributing to the build and deployment automation strategy.
• Collaborate with development teams to resolve complex technical issues using solution deployment and roll out methods, during build, deployment and support phases.
• Analyze system performance basis architectural solutions implemented and support in identifying potential risks in the system landscape.
• Create artifacts of architectural frameworks and technical solutions, thereby enriching team's knowledge repository.

Key Contributions

• The ability to analyse, design, and develop scalable and secure architectures.
• A knack for assessing multiple technologies, tools and frameworks to recommend optimal solutions.
• Understanding of integration methodologies, proof-of-concept validation and deployment strategies.
• The ability to document architectural frameworks and solutions.
• Proactive communication with internal teams and clients, ensuring alignment with business objectives.
• A knack to keep with up technical advancements to ensure relevant and effective recommendations.
• The ability to maintain standards and ensure smooth transition through knowledge transfer.

Solution Architecture & Design Responsibilities

• Define end-to-end CCM architecture aligned to business and enterprise architecture standards.
• Design scalable and secure communication platforms supporting print, email, SMS, mobile, and digital channels.
• Develop architecture blueprints, integration patterns, and solution roadmaps.
• Lead CCM platform selection, modernization, migration, and cloud adoption initiatives.

CCM Platform Expertise

• Architect solutions using one or more CCM platforms: Quadient Inspire, Precisely EngageOne, Doc1.
• Define template standards, reusable components, style guides, and content management strategies.

Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Physical Requirements

• The job entails sitting as well as working at a computer for extended duration.
• Should be able to communicate by telephone, email or face to face.
• Travel may be required as per the job requirements.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off