CCA CLINICAL ADMINISTRATIVE LEAD-MEDICAL ASSISTANT-REMOTE-OVERNIGHT

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our professionals continuously discover clinical innovations and access to up-to-date facilities, equipment, technologies, and research protocols. We offer competitive rates, comprehensive benefits, and opportunities for career growth through professional development.

About the Role

This is a remote and overnight position with hours of 8:00 PM to 6:00 AM or 10:00 PM to 8:00 AM. Must be local to the Camden, NJ area and able to attend a few weeks of in-person training (2-3 weeks). This is a nonexempt role responsible for medical assistant care under the supervision of physicians, providers, and/or registered nurses in various ambulatory settings.

Responsibilities

• Greet patients and guests using AIDET, providing excellent service and keeping patients informed of delays.
• Perform administrative duties, including rooming functionality, documentation of vitals, pain, reason for visit, review of medications, and medical/social/surgical/family history.
• Complete work in EMR in-baskets, telephone communication, MyChart messaging, and medical record documentation.
• Obtain reports, results, and medical records; complete insurance/disability forms, precertification, and authorizations.
• Assist with point-of-care testing, transcribing orders, order entry, and managing bump lists, wait lists, and work queues.
• Schedule appointments, including follow-ups for physician visits, imaging, and lab post-visit, and during patient outreach.
• Perform patient outreach and call-backs for messages received in pools, MyChart, and confirmation calls.
• Administer vaccines and document appropriately per established policies; collect and handle specimens per protocols.
• Assist physicians/providers with monitoring and reporting lab results; file reports, labs, and radiology results in EMR.
• Obtain prior authorizations for medications, procedures, and testing.
• Communicate effectively with multidisciplinary team members and patients, adhering to Cooper’s Mission, Vision, and Values.
• Maintain regulatory standards and adapt to a fast-paced environment; may be asked to work at other ambulatory offices based on volume.
• Provide customer service via phone, telehealth, or electronic communication; schedule appointments and manage tasks efficiently.
• Serve as an EHR liaison for clinicians, assisting with check-in/out and administrative duties.
• Maintain EHR database, confirm appointments, print visit documents, and ensure patient completion.
• Resolve conflicts and handle phone calls professionally; manage Cooper 365 phone matters.
• Oversee recertifications, referrals, and prior authorizations; develop efficient processes.
• Demonstrate leadership and team-building skills; verify and enter patient personal, demographic, and financial information.
• Deliver exceptional experiences to patients, customers, and clinicians consistently and timely.
• Manage scanning of documents, CDL physicals, medication samples, and new patient contracts.
• Ensure paperwork alignment for consistent collections (monthly, semi-annually, or annually).
• Handle customer complaints independently and assist clinicians with patient escalations.

Requirements

• Must be a Certified Medical Assistant and graduate of a Medical Assistant Program.
• Medical Assistant Certification required.
• 3-5 years of experience.
• Strong medical terminology and EHR proficiency.
• Efficient analytical skills and computer literacy.
• Ability to multitask in a fast-paced environment.

Benefits

• Comprehensive benefits program for full and part-time employees, including health, dental, vision, life, disability, and retirement.
• Attractive working conditions and opportunities for career growth through professional development.

Schedule

• Overnight shifts: 8:00 PM to 6:00 AM or 10:00 PM to 8:00 AM.
• Must attend 2-3 weeks of in-person training.