CBO Insurance Sr. Specialist - Revenue Cycle

About the role

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve. Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact. Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Responsibilities

• Effectively and efficiently resolve complex accounts.
• Act as a subject matter resource for the functional area.
• Coach team members on account resolution workflows.
• Assist the supervisor with team management.
• Confirm the accuracy and completeness of patient financial, insurance, and demographic information to ensure compliant claims are sent to payers.
• Work independently to resolve complex diagnostic accounts.
• Help drive change by identifying areas where performance improvement is needed (e.g., day-to-day workflow, education, process improvements, patient satisfaction).
• Perform quality validations of information and provide continuous education and opportunity feedback to a multi‑disciplinary team to manage the cost of care and deliver timely, accurate information to payers.

Requirements

• High school diploma or equivalent.
• 5+ years of experience in revenue cycle/CBO.
• Prior healthcare revenue cycle position experience.
• Extensive revenue cycle process improvement experience.

Qualifications

• Billing/coding certificate (preferred).
• College coursework in accounting, business, or healthcare administration (preferred).
• Intermediate proficiency with Microsoft Office suite (preferred).

Skills

• Intermediate proficiency with Microsoft Office suite.