CBL Resiliency Program Management Lead

Wells Fargo is seeking a Program Management Lead in Consumer Banking and Lending (CBL) supporting Business Resiliency and Incident Management and reporting to the CBL Resiliency Lead. This individual contributor will provide strategic, operational, and governance leadership in support of Business Resiliency and Incident Management.

Responsibilities

• Strategy Execution & Business Management
  • Translate executive strategy into actionable plans, priorities, milestones, and success measures.
  • Establish and manage organizational objectives, key results, and performance reporting.
  • Drive execution alignment across multiple teams, business lines, and enterprise partners.
  • Monitor initiative progress and proactively identify risks, dependencies, and barriers to delivery.
  • Coordinate annual planning, budget management, workforce planning, and organizational priorities.
  • Prepare executive-level presentations, talking points, dashboards, and briefing materials.
  • Support leadership decision-making through data-driven analysis and strategic recommendations.
• Governance & Executive Leadership Support
  • Lead governance routines supporting leadership committees, risk committees, and executive reviews.
  • Ensure alignment of organizational activities with enterprise governance standards.
  • Develop executive communications for senior leadership, regulators, auditors, and internal stakeholders.
  • Coordinate leadership meetings, operating reviews, and strategic planning sessions.
  • Drive accountability for commitments, deliverables, and action plans.
• Incident Management & Operational Event Leadership
  • Support executive leadership during high-severity incidents, disruptive events, and crisis situations.
  • Ensure adherence to incident governance, escalation, communication, and documentation requirements.
  • Coordinate cross-functional executive communication during significant operational events.
  • Oversee post-incident reviews, lessons learned activities, and remediation tracking.
  • Identify recurring themes and systemic risks across incidents and operational disruptions.
  • Provide leadership insight regarding resiliency, recovery readiness, and operational effectiveness.
• Resiliency Program Integration
  • Ensure alignment across business resiliency, continuity planning, testing, recovery, and third-party resiliency initiatives.
  • Coordinate enterprise-wide resiliency initiatives impacting CBL products, services, customers, and operations.
  • Provide oversight of strategic resiliency enhancement programs and modernization efforts.
  • Monitor resiliency performance indicators, risk metrics, and regulatory commitments.
  • Support long-term resiliency strategy development and execution.
• Risk Management & Regulatory Readiness
  • Partner with Risk, Compliance, Audit, Legal, and Regulatory Relations teams.
  • Ensure organizational readiness for audits, reviews, examinations, and regulatory engagements.
  • Coordinate responses to regulatory findings, audit issues, and corrective action plans.
  • Monitor emerging regulatory requirements and enterprise policy changes.
  • Promote a culture of risk awareness, accountability, and control effectiveness.
• Organizational Effectiveness & Talent Support
  • Drive organizational communication, engagement, and employee experience initiatives.
  • Support leadership succession planning and talent development activities.
  • Facilitate cross-team collaboration and organizational alignment.
  • Lead special projects requiring executive sponsorship and enterprise coordination.
  • Serve as a connector and relationship manager across business and functional organizations.

Requirements

• Required Qualifications
  • 7+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Desired Qualifications
  • Experience supporting business resiliency, incident management, crisis management, operational risk, governance, regulatory readiness, or business execution functions.
  • Strong understanding of risk management frameworks, governance routines, control environments, and regulatory expectations in a highly regulated industry.
  • Demonstrated ability to translate strategy into execution plans, measurable outcomes, and clear leadership-ready materials.
  • Experience coordinating executive priorities, governance routines, strategic initiatives, and complex cross-functional deliverables.
  • Experience preparing executive-level presentations, briefing materials, status updates, decision documents, and governance artifacts.
  • Demonstrated ability to influence and build alignment across a matrixed organization without direct authority.
  • Ability to identify emerging risks, execution gaps, incident themes, and systemic issues and recommend pragmatic mitigation strategies.
  • Experience supporting leadership during high-pressure, time-sensitive, or high-severity operational events.
  • Strong organizational and prioritization skills with ability to manage multiple deliverables, deadlines, and stakeholder expectations.
  • Strong analytical skills with high attention to detail, accuracy, documentation quality, and follow-through.
  • Excellent verbal, written, and interpersonal communication skills, including ability to simplify complex information for senior audiences.
  • Advanced Microsoft Office skills, including PowerPoint, Excel, Word, Outlook, and Teams.
  • Experience with supporting executive, incident, governance, or regulatory readiness activities as business needs require.

Job Expectations

• Ability to travel up to 10% of the time.
• Must reside within a commutable distance from work.
• Hybrid work schedule: three (3) days in office & two (2) days remote.
• This position is not eligible for Visa sponsorship.
• Relocation assistance is not available for this position.

Pay

$159,000.00 - $279,000.00

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement