CB Customer Service Representative - Decatur, AL
About the role
The Corporate Billing Customer Service Representative plays a crucial role in ensuring that customers receive prompt and accurate billing information. This position involves handling a high volume of calls and emails, resolving disputes, and maintaining accurate records in the cbCentral system.
Responsibilities
- Make an average of 65 calls a day
- Articulate and demonstrate excellent customer service
- Work buyout schedules if assigned
- Perform research on past-due invoices
- Work email and statement exceptions if assigned
- Work return mail if assigned
- Document status updates in cbCentral in a clear and concise manner
- Provide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner
- Solicit customer enrollment for e-mail statements
- Work and resolve assigned tasks in cbCentral in a timely and accurate manner
- Escalate payment status issues to Collections Management
- Train new collectors on collection policies/procedures and system use
- May assist with dispute resolution process
Requirements
- High school graduate or equivalent
- Excellent verbal and written communication skills
- Excellent customer relations skills
- Ability to function effectively as part of a team
- Effective workflow management and attention to detail
Qualifications
- General computer skills including e-mail usage; proficiency in Microsoft Office Suite preferred
Skills
- Customer service skills
- Communication skills
- Attention to detail
- Workflow management
Benefits
At SouthState, we offer a supportive and inclusive workplace where individual contributions are recognized and potential is cultivated. Our team members are inspired to achieve their greater purpose, and your future begins here!
Pay
Details about pay are not specified in this posting.
Schedule
Details about the schedule are not specified in this posting.
Benefits
Details about benefits are not specified in this posting.
Application Instructions
Details about application instructions are not specified in this posting.