Cayuga College Bookstore Supervisor (Part-time)

About the role

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Responsibilities

• Spend the majority of your time on the sales floor coaching and modeling Wow customer service
• Help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members
• Help resolve customer issues and complaints and escalating problems to the management team when necessary
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed
• Maintain your area of responsibility to ensure it is properly merchandised and the store is operationally sound
• Help enforce loss prevention procedures
• Perform routine housekeeping including dusting, mopping, window cleaning, vacuuming, and trash removal

Physical demands

• Frequent movement within the store to access various departments, areas, and/or products
• Ability to remain in a stationary position for extended periods
• Frequent lifting
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders

Schedule

• Part-time positions require availability to work on a weekly basis year round
• Schedules may be set or vary to meet the needs of the store
• Ability to work a flexible schedule including evenings, weekends, and holidays

Pay

Part-time Supervisor pay range $18.00/hour (New York State stores only).

Benefits

• Daily Pay earned wage access available to all store employees
• Employee discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter benefits

Qualifications

• 2+ years' experience in a retail setting preferred
• Candidates must be a minimum of 18 years of age to be considered for employment
• High school diploma/GED preferred
• Outstanding customer service skills to match customers to products that meet their needs
• Basic reading, writing and accounting skills required
• Excellent customer service and communication skills needed
• Strong interpersonal, communication, and problem solving skills