Catering Supervisor

Key Purpose

Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest experience.

Oversee hourly catering team members to ensure service execution of catered events.

Success Criteria

• Well organized with outstanding coordination and multitasking ability
• Can communicate up, down and across the organization to ensure success
• Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
• Excellent verbal and written communication skills
• Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
• A systematic approach to problem-solving
• Always promotes positive guest and co-worker relationships
• Calmly and effectively adapt to constructive feedback in high-stress environment

Key Areas of Collaboration and Influence

• Coordinate activities with other internal departments.
• Interface with vendors and key service users within client organization.
• Collaborates with clients and the Catering Managers regarding proper set-up, event execution, and resetting for the day/evening.
• Must work directly with food production to ensure proper portioning and production needs are met.

Ideal Candidate Experience

• At least 2 years providing excellent one on one customer service in hospitality, food service or retail environments.
• Previous experience supervising others.
• ServSafe Certification.
• Demonstrates experience using basic computer software, previous knowledge of Cater Trax or a similar catering software and Google Suite a plus.

Physical Demands & Work Environments

• Work up to 8 hours a day on your feet, excluding breaks.
• Must be able to lift a minimum of 25lbs.
• Must come to work properly dressed according to the dress code.
• Employee must be able to work under pressure and time deadlines during peak periods.

Key Accountabilities

• Follow all safety rules and actively prevent accidents.
• Comply with all SERV Safe and HACCP programs and principles.
• Manage and update Cater Trax catering software per client requests.
• Works with the Catering Managers in the preparation of performance objectives and evaluation of the service staff.
• Monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions.
• Ensure all events are set up and broken down according to the site standards and are delivered for accuracy and presentation that is both appealing and logical to the user.
• Responds to guest requests in a friendly, timely, and efficient manner.
• Constant communication with the team and management regarding any guest special needs.
• Supports the operation, if needed, by assisting with service delivery.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.