Catering - Server @ Union Terminal

About the role

Reports to: Catering Supervisor(s) and Catering Manager(s)

Responsibilities

• Serve guests according to the requested serving style under the direction of supervisors and/or managers.
• Communicate with expos and kitchen staff to ensure orders are correct.
• Maintain knowledge of all menu items and dietary/allergy information to share with guests.
• Deliver warm, welcoming, and memorable experiences for every guest and client in alignment with 452 Hospitality.
• Oversee quality, product levels, and inventory of product.
• Fulfill guest needs quickly and efficiently; resolve complaints effectively.
• Meet expectations for proper setup, execution, breakdown, and cleanup of each catered event.
• Execute back of house, front of house, and side work duties for overall productivity of banquet events as assigned.
• Express knowledge of menus, food presentation, and food service techniques with guest service in mind.
• Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).
• Support placement, movement, and storage of rental orders, buffet cards, and catering items.
• Assist Catering Supervisor(s) and Catering Operations Manager with problems during events and provide creative solutions.
• Maintain a friendly and approachable attitude toward the client, guests, and staff.
• Communicate clearly and openly with leaders for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Maintain a clean, safe, and organized work environment.
• Perform other tasks as deemed necessary by leadership.
• Uphold and demonstrate a complete understanding of company policies and procedures.

IDEA + Belonging

• Promote an inclusive and supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through sustainability/conservation efforts; display knowledge of efforts in business application and provide teaching opportunities to unit staff as necessary.
• Engage with SSA/Unit in driving community efforts through engagement activities and focus on opportunities for giving back.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills combined with the ability to stay organized.
• Demonstrated ability to remain flexible in a fast-paced environment.
• Team player, personable, professional, upbeat, energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10–35 lbs) as necessary to operations, including lifting.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Previous Experience

• Catering and/or event industry experience a plus.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition discount through Partnership College.
• Up to 8 hours of bereavement leave.
• Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave provided in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.

State-specific paid sick leave details:

• Colorado: 1 hour accrued per 30 hours worked, up to 48 hours per year under the Healthy Families and Workplaces Act (HFWA).
• Maryland: At least 1 hour accrued per 30 hours worked, up to 40 hours per year under the Maryland Healthy Working Families Act.
• Washington: 1 hour accrued per 40 hours worked in accordance with the Seattle Paid Sick and Safe Time.