Catering Sales Manager

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Key Responsibilities

• Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.
• Aid in selling catering services and converting inquiries into confirmed events.
• Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
• Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities.
• Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
• Cook up event logistics with operational teams including: Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors
• Ensure all event details are communicated clearly and executed according to client expectations.
• Maintain accurate and organized catering sales files and electronic documentation.
• Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent).
• Monitor event details to ensure compliance with resort policies and procedures.
• Support revenue generation by recommending strategies to: Attract new market segments Increase average checks Enhance catering menus and offerings Provide feedback to the Director of Catering regarding potential profit improvement opportunities.
• Maintain a high level of professionalism and service when interacting with guests and clients.
• Ensure events are executed to Saddlebrook’s standards of hospitality and service.
• Remain attentive, courteous, and helpful to guests at all times.
• Follow all workplace safety standards. Report unsafe conditions or concerns to the Director of Catering immediately.
• Ensure compliance with resort policies and operational procedures.

Qualifications

• High school diploma or equivalent required.
• College degree in Hospitality Management, Business, or related field preferred.
• 1–2 years of experience in hospitality, catering, events, or hotel operations required.

Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer-service oriented with a hospitality mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and utilize sales and catering systems such as Delphi.

Pay

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.