Catering Manager

We need to output HTML fragment with sections: h3 headings for sections present: About the role? The posting includes "Key Purpose" maybe treat as About the role. "Success Criteria" maybe Qualifications or Skills. "Key Areas of Collaboration and Influence" maybe Responsibilities? Actually responsibilities are described in Key Purpose and Key Accountabilities. We need to decide sections: Could have About the role (Key Purpose), Responsibilities (Key Accountabilities), Requirements (Ideal Candidate Experience, Success Criteria?), Skills (Success Criteria includes communication, Google apps, etc.), Benefits (benefits mentioned), Pay (salary range), Schedule (Physical Demands & Work Environments maybe schedule? Not exactly schedule but work hours). The instruction: include a section ONLY when posting has real, specific content for it. So we need to extract actual content. Let's parse: Key Purpose: description of role. Success Criteria: list of attributes (organized, communication, intermediate skill level using Google apps and MS Office, excellent verbal/written communication, reliable, etc.) This could be Skills or Qualifications. Key Areas of Collaboration and Influence: list of collaboration activities. Ideal Candidate Experience: list of experience requirements. Key Accountabilities: list of duties. Physical Demands & Work Environments: list of physical demands. HSEQ Compliance: paragraph about compliance. ISS offers full-time employees a variety of benefits... (benefits). The annual salary range... (pay). Then boilerplate about agencies, diversity, etc. Remove boilerplate. We need to output sections with h3 headings: maybe "About the role", "Responsibilities", "Requirements", "Skills", "Benefits", "Pay", "Schedule". But we must only include sections if there is real specific content. We have content for About the role (Key Purpose). Responsibilities could be Key Accountabilities (duties). Requirements could be Ideal Candidate Experience (experience). Skills could be Success Criteria (skill attributes). Benefits: yes. Pay: yes. Schedule: maybe Physical Demands & Work Environments includes work up to 8 hours a day, etc. That's more about work environment than schedule, but could be considered Schedule? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map Physical Demands & Work Environments to Schedule? Not exactly but maybe we can treat as Schedule (work hours). However they said only include section if posting has real specific content for it. The posting does have content about work hours, physical demands, etc. So we could create a Schedule section with that content. We must not repeat job title as heading. No Job ID. We must use

• for any list of duties/requirements/benefits, and

  for prose. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep each bullet point as list items. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is "To Executive Search Firms and Staffing Agencies..." and diversity statement. Those are boilerplate; we should remove them. Also "HSEQ Compliance:" paragraph maybe not boilerplate but it's policy; could be part of Responsibilities? Might be considered a requirement? It's about compliance; we could include as a separate section? Not in allowed headings list; but we could incorporate into Responsibilities or Requirements. Since we must only use allowed headings? The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to stick to those. We can place HSEQ compliance under Responsibilities (as a duty). Or under Requirements. We need to decide sections: - About the role: Key Purpose paragraph. - Responsibilities: Key Accountabilities (list) plus maybe HSEQ compliance. - Requirements: Ideal Candidate Experience (list) plus maybe Success Criteria? Actually Success Criteria is more skills/qualities. Could be Skills. - Skills: Success Criteria list. - Benefits: benefits paragraph. - Pay: salary range paragraph. - Schedule: Physical Demands & Work Environments paragraph (maybe also work up to 8 hours a day etc.) We must not create sections with filler like "commensurate with experience". Not present. Now we need to format. Let's extract content precisely. Key Purpose: "Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest experience. Oversee hourly catering team members to ensure service execution of catered events." That's two sentences. Success Criteria (list): - Well organized with outstanding coordination and multitasking ability - Can communicate up, down and across the organization to ensure success - Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite - Excellent verbal and written communication skills - Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs - A systematic approach to problem-solving - Always promotes positive guest and co-worker relationships - Can calmly and effectively adapt to constructive feedback in high-stress environment Key Areas of Collaboration and Influence (list): - Coordinate activities with other internal departments. - Participate in management team meetings - Interface with vendors and key service users within client organization - Works with the Catering Managers in preparing performance objectives and evaluating the service staff - Collaborates with clients and the Catering Managers regarding proper set-up, event execution, and resetting for the day/evening - Must work directly with food production to ensure proper portioning and production needs are met Ideal Candidate Experience (list): - At least 2 years providing excellent one on one customer service in hospitality, food service or retail environments - Previous experience supervising others - ServSafe Certification - Demonstrates experience using basic computer software, previous knowledge of Cater Trax or a similar catering software and Google Suite a plus Key Accountabilities (list): - Follow all safety rules and actively prevent accidents - Comply with all SERV Safe and HACCP programs and principles - Manage and update Cater Trax catering software per client requests - Works with the Catering Managers in the preparation of performance objectives and evaluation of the service staff - Monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions - Ensure all events are set up and broken down according to the site standards and are delivered for accuracy and presentation that is both appealing and logical to the user - Manage catering inventory - Respond to guest requests in a friendly, timely, and efficient manner - Constant communication with the team and management regarding any guest special needs - Supports the operation, if needed, by assisting with service delivery Physical Demands & Work Environments (list? Actually sentences): - Work up to 8 hours a day on your feet, excluding breaks - Prolonged periods of walking or standing - Must be able to lift a minimum of 25lbs - Come to work properly dressed according to the dress code - Employee must be able to work under pressure and time deadlines during peak periods HSEQ Compliance paragraph: "All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns." Benefits paragraph: "ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status." Pay paragraph: "The annual salary range for this position is $55000.00 per year - $60000.00 per year. Final compensation will be determined based on experience and skills and may vary from the above range." Now we need to output HTML. We'll wrap each section in

  heading then content. For lists, use

  • ...

  . For prose, use

  . We need to decide which content is list vs prose. Key Purpose: prose ->

  . Success Criteria: list ->

  • each bullet. Key Areas of Collaboration and Influence: could be list but maybe part of Responsibilities? However we have Responsibilities section for Key Accountabilities. Could combine collaboration into Responsibilities as well. But we have a lot of content; maybe we keep Responsibilities as Key Accountabilities only, and treat Collaboration as part of Responsibilities as well (makes sense). But we need to avoid duplication. Let's include collaboration items under Responsibilities as well (makes a longer list). That's okay. Ideal Candidate Experience: list -> Requirements. Skills: Success Criteria -> Skills. Benefits: paragraph. Pay: paragraph. Schedule: Physical Demands & Work Environments: list. We also need to include HSEQ compliance maybe as part of Responsibilities (as a duty). Could add as a list item under Responsibilities. Let's craft. Section headings:

    About the role

    Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest experience. Oversee hourly catering team members to ensure service execution of catered events.

    Responsibilities

    • Follow all safety rules and actively prevent accidents
    • Comply with all SERV Safe and HACCP programs and principles
    • Manage and update Cater Trax catering software per client requests
    • Works with the Catering Managers in the preparation of performance objectives and evaluation of the service staff
    • Monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions
    • Ensure all events are set up and broken down according to the site standards and are delivered for accuracy and presentation that is both appealing and logical to the user
    • Manage catering inventory
    • Respond to guest requests in a friendly, timely, and efficient manner
    • Constant communication with the team and management regarding any guest special needs
    • Supports the operation, if needed, by assisting with service delivery
    • Coordinate activities with other internal departments
    • Participate in management team meetings
    • Interface with vendors and key service users within client organization
    • Works with the Catering Managers in preparing performance objectives and evaluating the service staff
    • Collaborates with clients and the Catering Managers regarding proper set-up, event execution, and resetting for the day/evening
    • Must work directly with food production to ensure proper portioning and production needs are met
    • Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures; follow safety protocols, maintain environmental responsibility, uphold quality standards, participate in HSEQ training, and report potential hazards or compliance concerns

    Requirements

    • At least 2 years providing excellent one on one customer service in hospitality, food service or retail environments
    • Previous experience supervising others
    • ServSafe Certification
    • Demonstrates experience using basic computer software, previous knowledge of Cater Trax or a similar catering software and Google Suite a plus

    Skills

    • Well organized with outstanding coordination and multitasking ability
    • Can communicate up, down and across the organization to ensure success
    • Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
    • Excellent verbal and written communication skills
    • R