Jobs · Manufacturing · California

Catering Manager

ISS Facility Services - North America · Los Angeles, CA · 1 mo ago
Manufacturing$75k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Key Purpose: description of role. Could be "About the role". We'll put that as

About the role

then

with description. Responsibilities: list of duties. From posting: "Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and 'day of' coordination and the guest experience. Oversee hourly catering team members to ensure service execution of catered events. To drive a delivery vehicle for the purpose of delivering prepared foods from the production kitchen to various sites, following a predetermined schedule." Also later: "Key Accountabilities" list: follow safety rules, comply with SERV Safe and HACCP, manage and update Cater Trax, works with Catering Managers in preparation of performance objectives and evaluation of service staff, monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions, ensure all events are set up and broken down according to site standards and are delivered for accuracy and presentation, manage catering inventory, respond to guest requests, constant communication with team and management regarding any guest special needs, supports operation by assisting with service delivery. Also "Key Areas of Collaboration and Influence": coordinate activities with other internal departments, participate in management team meetings, interface with vendors and key service users within client organization, works with Catering Managers in preparing performance objectives and evaluating the service staff, collaborates with clients and Catering Managers regarding proper set-up, event execution, and resetting for the day/evening, must work directly with food production to ensure proper portioning and production needs are met. We can combine responsibilities. Requirements: maybe "Ideal Candidate Experience" list: at least 2 years providing excellent one on one customer service in hospitality, food service or retail environments; previous experience supervising others; ServSafe Certification; demonstrates experience using basic computer software, previous knowledge of Cater Trax or similar catering software and Google Suite a plus; valid state driver's license; must be 18 or older; clean and safe DMV driving record. Qualifications: maybe "Success Criteria" list: well organized with outstanding coordination and multitasking ability; can communicate up, down and across the organization; intermediate skill level using Google applications and Microsoft Office Suite; excellent verbal and written communication skills; reliable, responsible, dependable, capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs; systematic approach to problem-solving; always promotes positive guest and co-worker relationships; can calmly and effectively adapt to constructive feedback in high-stress environment. Skills: maybe "Key Areas of Collaboration and Influence" could be considered skills, but we already have skills section maybe for technical skills: intermediate skill level using Google apps and Microsoft Office Suite; experience with Cater Trax; basic computer software; ServSafe certification; driver's license. But we need to avoid duplication. We'll decide sections: - About the role (Key Purpose) - Responsibilities (Key Accountabilities + maybe Key Areas of Collaboration) - Requirements (Ideal Candidate Experience) - Qualifications (Success Criteria) - Skills (Technical: Google Suite, Microsoft Office, Cater Trax, ServSafe, driver's license) - Benefits (ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status.) - Pay (The annual salary range for this position is $75000.00 per year - $90000.00 per year. Final compensation will be determined based on experience and skills and may vary from the above range.) - Schedule (Note: The scheduled work days for this position are Wednesday- Sunday.) We need to ensure we don't include boilerplate like HSEQ Compliance, EEO, etc. Remove those. Also remove "To Executive Search Firms and Staffing Agencies:" etc. Also remove diversity statement. Now produce HTML fragment. We'll use

for each section heading. Use
  • for lists. Use

    for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include each bullet point exactly as in posting, but we can rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Means we should keep the content, not omit details. We can keep the same wording but maybe we can combine similar points but not lose detail. Safer to keep each bullet as separate

  • with the exact text from posting. Let's extract each piece. About the role: "Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and 'day of' coordination and the guest experience. Oversee hourly catering team members to ensure service execution of catered events. To drive a delivery vehicle for the purpose of delivering prepared foods from the production kitchen to various sites, following a predetermined schedule." We'll put that as a

    . Responsibilities: combine Key Accountabilities and Key Areas of Collaboration and Influence. Key Accountabilities list: - Follow all safety rules and actively prevent accidents - Comply with all SERV Safe and HACCP programs and principles - Manage and update Cater Trax catering software per client requests - Works with the Catering Managers in the preparation of performance objectives and evaluation of the service staff - Monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions - Ensure all events are set up and broken down according to the site standards and are delivered for accuracy and presentation that is both appealing and logical to the user - Manage catering inventory - Respond to guest requests in a friendly, timely, and efficient manner - Constant communication with the team and management regarding any guest special needs - Supports the operation, if needed, by assisting with service delivery Key Areas of Collaboration and Influence list: - Coordinate activities with other internal departments. - Participate in management team meetings - Interface with vendors and key service users within client organization - Works with the Catering Managers in preparing performance objectives and evaluating the service staff - Collaborates with clients and the Catering Managers regarding proper set-up, event execution, and resetting for the day/evening - Must work directly with food production to ensure proper portioning and production needs are met Note some duplicates: "Works with the Catering Managers in the preparation of performance objectives and evaluation of the service staff" appears twice (accountability and collaboration). We can keep both but maybe it's duplicate; but we should not invent or summarize away detail; duplicates are okay but we could keep one to avoid redundancy? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It says remove duplicated lines. So we should remove duplicated lines. So we need to deduplicate. Thus we will list each unique responsibility. Let's compile unique responsibilities: 1. Follow all safety rules and actively prevent accidents 2. Comply with all SERV Safe and HACCP programs and principles 3. Manage and update Cater Trax catering software per client requests 4. Works with the Catering Managers in the preparation of performance objectives and evaluation of the service staff 5. Monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions 6. Ensure all events are set up and broken down according to the site standards and are delivered for accuracy and presentation that is both appealing and logical to the user 7. Manage catering inventory 8. Respond to guest requests in a friendly, timely, and efficient manner 9. Constant communication with the team and management regarding any guest special needs 10. Supports the operation, if needed, by assisting with service delivery 11. Coordinate activities with other internal departments 12. Participate in management team meetings 13. Interface with vendors and key service users within client organization 14. Collaborates with clients and the Catering Managers regarding proper set-up, event execution, and resetting for the day/evening 15. Must work directly with food production to ensure proper portioning and production needs are met Check duplicates: #4 appears also in collaboration list but we kept one. #14 similar to #4? #14 is about collaborating with clients and Catering Managers regarding set-up, event execution, resetting. That's distinct. Now Requirements: Ideal Candidate Experience list: - At least 2 years providing excellent one on one customer service in hospitality, food service or retail environments - Previous experience supervising others - ServSafe Certification - Demonstrates experience using basic computer software, previous knowledge of Cater Trax or a similar catering software and Google Suite a plus - Valid state driver's license - Must be 18 or older - Clean and safe DMV driving record We'll keep each as

  • . Qualifications: Success Criteria list (these are more like qualifications/attributes). We'll list each: - Well organized with outstanding coordination and multitasking ability - Can communicate up, down and across the organization to ensure success - Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite - Excellent verbal and written communication skills - Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs - A systematic approach to problem-solving - Always promotes positive guest and co-worker relationships - Can calmly and effectively adapt to constructive feedback in high-stress environment Skills: maybe we can list technical skills: Intermediate skill level using Google applications and Microsoft Office Suite; Experience with Cater Trax or similar catering software; Basic computer software; ServSafe Certification; Valid state driver's license. But note some overlap with qualifications and requirements. To avoid duplication, we could decide not to have a Skills section if it duplicates. But we need to include a section only when posting has real specific content for it. The posting does mention skills: "Intermediate skill level using Google applications ... and Microsoft Office Suite", "Demonstrates experience using basic computer software, previous knowledge of Cater Trax or a similar catering software and Google Suite a plus", "ServSafe Certification", "Valid state driver's license". These are indeed skills. However they also appear in Requirements and Qualifications. To avoid duplication, we could merge them into Requirements or Qualifications. But the instruction says we should prefer a few substantive sections over many thin ones. So maybe we can combine Skills into Requirements or Qualifications. However we already have Requirements (experience) and Qualifications (attributes). The technical skills could go under Requirements as they are experience/qualifications. But the Requirements list already includes "Demonstrates experience using basic computer software, previous knowledge of Cater Trax or a similar catering software and Google Suite a plus". That's a skill. So we could keep Requirements as is, and not have a separate Skills section. Similarly, ServSafe and driver's license are in Requirements. So we can skip Skills section. Benefits: "ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status." Pay: "The annual salary range for this position is $75000.00 per year - $90000.00 per year. Final compensation will be determined based on experience and skills and may vary from the above range." Schedule: "Note: The scheduled work days for this position are Wednesday- Sunday." We need to ensure we don't include placeholder text like "commensurate with experience", "not specified", etc. Not present. Now produce HTML. We'll wrap each section in

    heading then content. For lists, use
    • ...
    . For prose, use

    . Let's craft. About the role:

    About the role

    Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest

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