Catering Manager
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the job posting.
The posting includes:
- Job Summary: description of role (selling and servicing events, soliciting, negotiating, contracting, preparing contracts, event orders, group resumes, program execution, work with accounting, coordinate interdepartmentally, etc.)
- Essential Job Functions: includes many bullet-like sentences (but not actual bullet list). We need to turn into - for any list of duties/requirements/benefits. So we need to extract duties/responsibilities and format as list items.
- Guest Satisfaction: more duties.
- Leadership ... etc: seems like competencies/leadership attributes.
- Organizational Learner: more attributes.
- Qualifications: includes Knowledge, Skills & Abilities, Experience, Skills And Knowledge, Physical Demands.
We need to decide sections: About the role (maybe from Job Summary). Responsibilities (from Essential Job Functions, Guest Satisfaction, maybe also Leadership etc? But those are more competencies). Requirements (maybe from Qualifications: Experience, Knowledge, Skills). Skills (maybe separate). Benefits, Pay, Schedule: not present. So we should not include those sections.
We must not repeat job title as heading. No Job ID etc.
We must preserve all substantive information, not invent or summarize away detail. So we need to keep all details. However we need to format as HTML with headings and lists.
We need to decide what goes under each heading.
Potential sections:
-
About the role
: contains the Job Summary paragraph(s). Could be multiple paragraphs.
- Responsibilities
: list of duties from Essential Job Functions, Guest Satisfaction, maybe also Leadership etc? But those are more like competencies/leadership traits; could be under Skills or Requirements. However the instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we have those possible headings. We need to decide which to use based on content.
We have content that fits:
- About the role: Job Summary.
- Responsibilities: Essential Job Functions (list of duties), Guest Satisfaction (duties), maybe also some of the leadership items? But those are more like competencies.
- Requirements: maybe the Qualifications section (Experience, Knowledge, Skills And Knowledge, Physical Demands). Could be under Requirements.
- Skills: maybe separate Skills section from Qualifications (Skills And Knowledge). But we already have Skills heading possible. Could put skills there.
- Qualifications: maybe we could combine Requirements and Qualifications? But we need to avoid thin sections. The instruction: Prefer a few substantive sections over many thin ones. So we could combine similar content.
We could have:
- About the role (Job Summary)
- Responsibilities (Essential Job Functions + Guest Satisfaction)
- Requirements & Qualifications (Experience, Knowledge, Skills, Physical Demands) maybe as one section titled Requirements (or Qualifications). But we need to decide which heading to use. The list includes both Requirements and Qualifications as possible headings. We could use Qualifications for the qualifications section (Experience, Skills And Knowledge, Physical Demands). And Responsibilities for duties. And About the role for summary.
We should not create sections with filler like "commensurate with experience". Not present.
We must not include Benefits, Pay, Schedule as they are not stated.
Thus output:
About the role
Job Summary text...
Responsibilities
- ... each duty ...
...
Qualifications
- ... each qualification ...
...
But we also need Skills maybe separate? However Qualifications already includes Skills And Knowledge. Could be okay.
We need to preserve all substantive information: we must not lose any detail. So we need to extract each sentence or clause as list items.
Let's parse the text.
Job Summary:
"This position both sells and services events. This person will solicit, negotiate and contract new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed revenue goals in guestrooms, banquet food & beverage, Audio Visual, meeting room rental, and ancillary hotel revenues. The EMM will prepare and execute sales contracts, event orders, group resumes, program execution, and work with accounting on final invoicing. Most importantly our EMM will collaboratively work interdepartmentally coordinating all function details with the hotels clients to ensure quality product delivery, customer satisfaction, and repeat business"
We can keep as paragraph(s). Could split into multiple but not required. We'll put as
.
Responsibilities: from Essential Job Functions and Guest Satisfaction.
Essential Job Functions list (converted to list items):
- Solicit new and maintain existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication.
- Details, prepares, and initiates Banquet Event Orders to the client’s specifications and in conjunction with the Banquet Department, F&B Director, and Executive Chef.
- Participate in daily Sales Stand-up meetings, attends weekly sales meeting and other meetings as directed.
- Works with the hotel Revenue Manager and DOSM to determine room availability and rates.
- Develop/maintain knowledge of market trends, competition, and customers.
- Practice effective revenue/yield management strategies to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation.
- Consults with customers to plan details such as number of persons expected display space desired, and food service schedule.
- Meets with customers during an event to insure proper delivery of hotel services.
- Have a comprehensive understanding of the property and its offerings.
- Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
- Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
- Conduct site tours for potential clients.
- Achieve and exceed individual and team annual goals as established by the annual Marketing Plan.
- Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
- Promptly respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Must possess strong computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Outlook, and hotel sales system.
- Follows the sales strategy as specified by the Director of Sales & Marketing.
- Understands and achieves team and individual goals.
- Perform special projects and other responsibilities as assigned.
- Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the DOS or other leadership.
Guest Satisfaction list:
- Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
- Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
- Follows up with customer post-event.
- Makes presence always known to customer during this process, regardless of which hotel they sit at.
- Greets customer during the event phase and hands-off to the Convention Services department for the execution of details.
- Is available to solve problems and/or suggest alternatives to previous arrangements.
- Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events.
- Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Effectively responds to and handles guest problems and complaints.
- Reviews Guest Service Results with leaders.
- Participates in the development and implementation of corrective action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Utilizes Delphi or other hotel system to capture and manage customer information daily.
Leadership etc: these are more like competencies; could be included under Qualifications or Skills. But we might decide to include them under Qualifications as they are part of qualifications (knowledge, skills, abilities). However the Qualifications section already includes Knowledge, Skills & Abilities, Experience, Skills And Knowledge, Physical Demands. The leadership bullets are more like competencies; we could incorporate them under Qualifications as list items.
Organizational Learner also similar.
Thus Qualifications section will include:
- Experience: 2 or more years of hotel catering experience or similar industry
- Proven track record of a consistent ability to provide quality service
- Previous leadership experience preferred
- Skills And Knowledge:
- Strong verbal and written English communication skills
- Knowledge of the Hotel, Westmont and brand policies and procedures
- Knowledge of the catering, food & beverage with banquet knowledge
- Skills needed to manage the people and variables encountered in the development and implementation of major functions
- Computer literate in MS Word, Excel, and PowerPoint
- Computer literate with Delphi preferred or other system used in hotel
- Strong communication skills (verbal, listening, writing)
- Strong problem-solving skills
- Strong customer and associate relations skills
- Strong presentation and platform skills
- Strong organizational skills
- Strong “closing skills”
- Strong ‘persuasion” skills
- Ability to use standard software applications and hotel system
- Effective decision-making skills
- Effective influence skills
- Physical Demands:
- Frequent walking, standing, sitting, hearing, talking, smiling.
- Lifting, pushing and pulling of objects weighing up to ten (10) pounds.
Additionally, the leadership and organizational learner bullets could be added as qualifications as well.
Leadership bullets:
- …applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
- Holds self and others accountable for achieving results.
- Addresses conflict in a timely manner.
- Contributes to team results.
- Deals with change effectively.
- Makes decisions, including employees/team and commits to a course of action with available information.
Building Relationships:
- …eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.
- Treats people fairly, with dignity and respect.
- Works to meet goals in a manner that does not disadvantage other employees or groups.
- Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
- Listens and responds to others.
- Is interested in other’s views even if they counter own views.
Managing Work Execution:
- …proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.
- Adheres to all standards, policies, and procedures (SOPs, etc.).
- Effectively uses sales resources and administrative/support staff.
- Approaches work with a sense of urgency and purpose.
- Allocates time and resources effectively when faced with competing demands.
- Overcomes obstacles to accomplish challenging objectives.
- Follows through on inquiries, requests, and complaints.
Organizational Learner:
- …Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area
- Acts independently to improve and increase skills and knowledge.
- Demonstrates an awareness of personal strengths and areas for professional improvement.
- Shares learning, innovations, and best practices with others.
- Is willing to learn from others.
- Performs all technical/procedural requirements of the job.
We could include these under Qualifications as well, but that would be a long list. However we must preserve all substantive information. So we need to include them.
Thus Qualifications section will be a large
with many - items covering experience, skills, physical demands, leadership, building relationships, managing work execution, organizational learner.
We need to ensure we don't lose any detail.
We also need to avoid
About the role
: contains the Job Summary paragraph(s). Could be multiple paragraphs. -Responsibilities
: list of duties from Essential Job Functions, Guest Satisfaction, maybe also Leadership etc? But those are more like competencies/leadership traits; could be under Skills or Requirements. However the instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we have those possible headings. We need to decide which to use based on content.
We have content that fits:
- About the role: Job Summary.
- Responsibilities: Essential Job Functions (list of duties), Guest Satisfaction (duties), maybe also some of the leadership items? But those are more like competencies.
- Requirements: maybe the Qualifications section (Experience, Knowledge, Skills And Knowledge, Physical Demands). Could be under Requirements.
- Skills: maybe separate Skills section from Qualifications (Skills And Knowledge). But we already have Skills heading possible. Could put skills there.
- Qualifications: maybe we could combine Requirements and Qualifications? But we need to avoid thin sections. The instruction: Prefer a few substantive sections over many thin ones. So we could combine similar content.
We could have:
- About the role (Job Summary)
- Responsibilities (Essential Job Functions + Guest Satisfaction)
- Requirements & Qualifications (Experience, Knowledge, Skills, Physical Demands) maybe as one section titled Requirements (or Qualifications). But we need to decide which heading to use. The list includes both Requirements and Qualifications as possible headings. We could use Qualifications for the qualifications section (Experience, Skills And Knowledge, Physical Demands). And Responsibilities for duties. And About the role for summary.
We should not create sections with filler like "commensurate with experience". Not present.
We must not include Benefits, Pay, Schedule as they are not stated.
Thus output:
About the role
Job Summary text...
Responsibilities
- ... each duty ... ...
Qualifications
- ... each qualification ... ...
but not required. We'll put as
. Responsibilities: from Essential Job Functions and Guest Satisfaction. Essential Job Functions list (converted to list items): - Solicit new and maintain existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication. - Details, prepares, and initiates Banquet Event Orders to the client’s specifications and in conjunction with the Banquet Department, F&B Director, and Executive Chef. - Participate in daily Sales Stand-up meetings, attends weekly sales meeting and other meetings as directed. - Works with the hotel Revenue Manager and DOSM to determine room availability and rates. - Develop/maintain knowledge of market trends, competition, and customers. - Practice effective revenue/yield management strategies to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation. - Consults with customers to plan details such as number of persons expected display space desired, and food service schedule. - Meets with customers during an event to insure proper delivery of hotel services. - Have a comprehensive understanding of the property and its offerings. - Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning. - Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies. - Conduct site tours for potential clients. - Achieve and exceed individual and team annual goals as established by the annual Marketing Plan. - Achieve budgeted revenues and expenses and maximize profitability related to the sales department. - Promptly respond to and resolve guest requests, complaints, or questions in a courteous and timely manner. - Must possess strong computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Outlook, and hotel sales system. - Follows the sales strategy as specified by the Director of Sales & Marketing. - Understands and achieves team and individual goals. - Perform special projects and other responsibilities as assigned. - Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the DOS or other leadership. Guest Satisfaction list: - Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth. - Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. - Follows up with customer post-event. - Makes presence always known to customer during this process, regardless of which hotel they sit at. - Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. - Is available to solve problems and/or suggest alternatives to previous arrangements. - Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. - Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share. - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Effectively responds to and handles guest problems and complaints. - Reviews Guest Service Results with leaders. - Participates in the development and implementation of corrective action plans. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Utilizes Delphi or other hotel system to capture and manage customer information daily. Leadership etc: these are more like competencies; could be included under Qualifications or Skills. But we might decide to include them under Qualifications as they are part of qualifications (knowledge, skills, abilities). However the Qualifications section already includes Knowledge, Skills & Abilities, Experience, Skills And Knowledge, Physical Demands. The leadership bullets are more like competencies; we could incorporate them under Qualifications as list items. Organizational Learner also similar. Thus Qualifications section will include: - Experience: 2 or more years of hotel catering experience or similar industry - Proven track record of a consistent ability to provide quality service - Previous leadership experience preferred - Skills And Knowledge: - Strong verbal and written English communication skills - Knowledge of the Hotel, Westmont and brand policies and procedures - Knowledge of the catering, food & beverage with banquet knowledge - Skills needed to manage the people and variables encountered in the development and implementation of major functions - Computer literate in MS Word, Excel, and PowerPoint - Computer literate with Delphi preferred or other system used in hotel - Strong communication skills (verbal, listening, writing) - Strong problem-solving skills - Strong customer and associate relations skills - Strong presentation and platform skills - Strong organizational skills - Strong “closing skills” - Strong ‘persuasion” skills - Ability to use standard software applications and hotel system - Effective decision-making skills - Effective influence skills - Physical Demands: - Frequent walking, standing, sitting, hearing, talking, smiling. - Lifting, pushing and pulling of objects weighing up to ten (10) pounds. Additionally, the leadership and organizational learner bullets could be added as qualifications as well. Leadership bullets: - …applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. - Holds self and others accountable for achieving results. - Addresses conflict in a timely manner. - Contributes to team results. - Deals with change effectively. - Makes decisions, including employees/team and commits to a course of action with available information. Building Relationships: - …eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. - Treats people fairly, with dignity and respect. - Works to meet goals in a manner that does not disadvantage other employees or groups. - Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual. - Listens and responds to others. - Is interested in other’s views even if they counter own views. Managing Work Execution: - …proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results. - Adheres to all standards, policies, and procedures (SOPs, etc.). - Effectively uses sales resources and administrative/support staff. - Approaches work with a sense of urgency and purpose. - Allocates time and resources effectively when faced with competing demands. - Overcomes obstacles to accomplish challenging objectives. - Follows through on inquiries, requests, and complaints. Organizational Learner: - …Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area - Acts independently to improve and increase skills and knowledge. - Demonstrates an awareness of personal strengths and areas for professional improvement. - Shares learning, innovations, and best practices with others. - Is willing to learn from others. - Performs all technical/procedural requirements of the job. We could include these under Qualifications as well, but that would be a long list. However we must preserve all substantive information. So we need to include them. Thus Qualifications section will be a large
- with many
- items covering experience, skills, physical demands, leadership, building relationships, managing work execution, organizational learner. We need to ensure we don't lose any detail. We also need to avoid