Catering Lead

About the role

Must understand and practice the concept of teamwork. Strive to provide guests with a memorable experience and exceed their expectations by anticipating their needs. Maintain high standards of safety and cleanliness in all areas.

Responsibilities

• Ensure each guest receives outstanding service by greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of customer service.
• Serve food to guests with a high level of customer service.
• Assist with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.
• Assist with preparation and set-up of event rooms when necessary.
• Prepare tables with place settings as instructed.
• Ensure health codes are followed.
• Prepare food and beverage for customers.
• Follow all rules and regulations for serving alcohol.
• Shop for backstage and green room items that have the highest quality; no bruised fruits or vegetables. Communicate items that are unavailable.

Skills

• Attention to detail.
• Good communication and problem-solving skills.
• Strong customer service skills.
• Basic math skills.
• Ability to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events.
• Knowledge of catering, food preparation, and decoration.
• Ability to read, count, and write to accurately complete all documentation.
• Ability to operate and use all equipment necessary to accomplish the job.
• Ability to balance serving trays and have good manual dexterity.

Physical Demands

• Regularly required to move around the facility; to stand for long hours during events; talk and hear.
• Work inside or outside of the building as needed by events, including parking lots and exposure to adverse conditions.
• Daily lifting up to 20 lbs.; constant reaching, stooping, standing, and walking.
• Performing work through repetitive eye/hand coordination.

Education and/or Experience

High school diploma or GED or one to three months of related experience and/or training; or an equivalent combination of education and experience.