Catering Event Producer

About Us

Founded in San Francisco in 2010, Off the Grid is a leading mobile food innovator changing where and how food is consumed and created by transforming underutilized and temporary spaces into community gathering places. Through public markets, corporate dining services, and catering options, Off the Grid brings communities together around food while increasing economic opportunity for food entrepreneurs. Acclaimed for reinvigorating the Bay Area street food scene through 60 public events that feed more than 100,000 people weekly, Off the Grid also offers a suite of B2B products and services, including Off the Grid Catering.

About the Role

Off the Grid’s Catering Event Producer is a full-time position that drives client and guest experience in the planning and on-site execution of our events throughout the Bay Area. The individual in this role will be a key stakeholder in nurturing and growing the client relationship, having a high impact on retention and repeat events. The Event Producer works closely with Off the Grid’s Account Executives to ensure a smooth transition throughout the client’s journey from initial contact through the close of their event. This role is responsible for managing the client relationship by providing a high level of expertise in events, specifically with food and beverage, event logistics, and onsite production. This role directly reports into the Head of Operations and is based in San Francisco, requiring multiple in-office days as well as attendance at occasional events in the city.

Charismatic and motivated, the ideal candidate believes in emphasizing customer service and relationship building. You are logistically minded, organized, and extremely detail-oriented with excellent time-management skills. You handle pressure with efficiency and grace, changing gears quickly to respond to client requests. The Event Production team is passionate about providing customers with exciting and innovative catering offerings and unique event experiences.

How This Role Relates to the Success of Off the Grid

• Deliver on our value promise, exceeding client expectations through impeccable event production and hospitality, driving customer retention and profitability.
• Collaborate with sales, operations, creative, and production teams to manage sold projects from inception through on-site execution and post-project wrap-up.
• Work with clients to transform spaces and empower creators and vendors to provide unique experiences for guests while collaborating with interdepartmental teams to create turn-key experiences.
• Establish and maintain relationships with new and existing creators for catering events.
• Execute and continuously improve the Catering Production event process.

Responsibilities

• Event Production:
  • Oversee the design and execution of full production plans for onsite and offsite services, including budgets, event experience design, catering, rentals, production schedules, timelines, and floor plans.
  • Collaborate with sales, operations, creative, and production teams to project manage sold events from inception through on-site execution and post-project wrap-up.
  • Develop layouts for small and large-scale events with a focus on aesthetic, flow, and functionality.
  • Ensure flawless execution, quality of service, and timely delivery of all necessary components, properties, and materials for each event on-site.
  • Collaborate with creators and vendors, both in-house and third-party, to efficiently and respectfully deliver services.
  • Build relationships with existing talent, partners, and stakeholders to maintain excellent service and client satisfaction while focusing on increased sales opportunities.
  • Work with the Accounting team and support clients on planning, execution, and post-event reporting while maintaining consistent communication with all involved.
  • Negotiate contracts/agreements with third-party vendors and team contractors.
  • Create and maintain a project plan, timeline, and budget for each event, increasing revenue by managing vendor contracts to fall within budget.
  • Develop and manage resources, staffing, signage, menu development, décor, permitting, food & beverage, and graphics.
  • Develop and track project schedules, agendas, and event flows as needed.
• Client Experience:
  • Develop and manage customer expectations by providing clear communication, hospitality, and professionalism.
  • Maintain relationships with high-value customer contacts to create repeat business.
  • Proactively address and escalate customer complaints and concerns, engaging in client recovery meetings on a case-by-case basis.

Requirements

• Years of Related Professional Experience: 3-4 years of full-time event planning and/or Food and Beverage experience.
• Educational/Position Requirements: Bachelor’s Degree in Hospitality or relevant experience. Valid CA Driver’s License and clean driving record.
• Management Experience: At least 2 years of successful experience supervising support or service staff.
• Technical Skills:
  • Computer/Software Applications: Google Suite (Gmail, Drive, Docs, GCal, Sheets, Slides), Microsoft Suite, Slack, Social Tables, and Salesforce.
  • Project Management Tools: Asana.
  • Presentation Tools: Slides, Keynote, Adobe Suite.
• Travel Required: 30-40% - occasional travel may be required for events.
• Other:
  • Vendor/third-party management experience preferred.
  • Understanding of technical tools necessary for implementing and tracking processes to measure and improve systems.
  • Ability to work with a team to anticipate client needs onsite.
  • Commitment to finding solutions to problems and effective communication with clients.
  • Ability to foster a team environment.

Schedule

This is a full-time position that requires occasional nights and weekends as necessary to support operational needs.

Work Environment

The role is subject to both indoor and outdoor environmental conditions. This job frequently occurs inside, frequently occurs outside, and is subject to outside environmental conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the job duties, the employee is regularly required to:

• Talk or hear.
• Sit, stand, walk, use hands to finger, handle or feel objects, tools, or controls, and reach with hands and arms.
• Demonstrate visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, including close visual acuity for activities such as viewing a computer terminal and extensive reading.
• Occasionally lift and/or move moderate (up to 20 pounds) and heavy (50 pounds or greater) weight.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.