Catering Delivery Driver at Roche Bros. Supermarkets

Overview

To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.

Job Description

To handle each customer sales transaction in a courteous, friendly manner. To commit to the "Golden Rule" and work with other associates to build a strong catering team. To promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. To coordinate orders with catering sales clerk. To stay in constant contact with the catering sales clerk in case of problems with deliveries or delivery times. To work efficiently and at an acceptable pace ensuring timely deliveries. To effectively control proper storage and shipping of orders limiting shrink and damaged goods. To ensure proper customer service at time of delivery. To practice proper "on location" customer service and communication. To notify management of customer complaints, security problems and product problems. To practice the "Cleaner's Creed" to help keep the delivery van neat, clean and organized. To coordinate equipment cleaning and storing. To keep maintenance record of gas and service. To follow proper hand washing, food storage and handling procedures. To maintain a neat personal appearance including proper uniform and dress code. To be safety conscious and correct any unsafe conditions you observe; follow the rules of the road. To exercise proper safety practices when lifting or moving product or using equipment. To be sure to operate and clean department equipment and tools. To present a favorable impression in dress, personal hygiene, and business attitude. To notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement. To successfully complete the passbook training within 60 days of entering the department. To perform other duties as assigned by management.

Physical Demands

• Standing: Frequently (F) on surface type: tile/concrete
• Walking: Frequently (F) on surface type: tile/concrete
• Sitting: Frequently (F)
• Carrying: Occasionally (O) up to 50 lbs.
• Pushing: Frequently (F) up to 300 lbs.
• Lifting: Occasionally (O) up to 50 lbs.
• Pulling: Frequently (F) up to 300 lbs.
• Climbing: Occasionally (O) height: 12 ft
• Bending: Frequently (F)
• Stooping: Occasionally (O)
• Kneeling: Occasionally (O)
• Crouching: Occasionally (O)
• Handling: Continuously (C)
• Fingering: Continuously (C)
• Feeling: Continuously (C)
• Talking: Continuously (C)
• Hearing: Continuously (C)
• Smelling: Occasionally (O)

Working Conditions

• Inside
• Cold
• Heat
• Wet/Humidity
• Loud Noise
• Twisting of Back and Neck
• Slippery Floor Surface
• Cluttered Floor Surface
• Hazardous Equipment (Mechanical Moving Parts)
• Contact with Sharp Objects
• Contact with Skin Irritant
• Hazardous Cleaning Solutions
• Nuisance Dust, Fumes, Sprays
• Hazardous Cleaning Solutions

Machines, Tools, Equipment, Etc.

• Catering delivery van
• Cell phone
• GPS

Schedules

• Variated
• Day
• Evenings
• Weekends
• Holidays

Job Standards

To operate the catering department including the various sales and service functions at the catering desk according to company and department standards; ensuring that the shift contributes to the financial best interests of the store. To demonstrate attention to detail and ability to handle multiple tasks.

Qualifications

• Must be 21 years of age
• Valid Massachusetts drivers license
• Driving record will be reviewed annually
• Subject to substance testing
• Background check
• In some locations a CORI check will be required
• Must be well groomed and customer orientated
• Must demonstrate the capability to interact with customers
• Possess the ability to handle multiple orders and deliveries on a daily basis within a structured time frame
• Ability to read and write English adequately
• Ability to speak, understand and follow English instructions

Requirements

• Must be well-groomed
• Be safety conscious and correct any unsafe conditions you observe; follow the rules of the road
• Exercise proper safety practices when lifting or moving product or using equipment
• Be sure to operate and clean department equipment and tools
• Notify management of customer complaints, security problems and product problems
• Practice the "Cleaner's Creed" to help keep the delivery van neat, clean and organized
• Coordinate equipment cleaning and storing
• Keep maintenance record of gas and service
• Follow proper hand washing, food storage and handling procedures
• Maintain a neat personal appearance including proper uniform and dress code
• Respectful, Supportive and Totally Team Oriented (RSTO)
• Practice proper "on location" customer service and communication
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement
• Successfully complete the passbook training within 60 days of entering the department
• Other duties as assigned by management

Pay

$17.30 per hour

Schedule

• Variated
• Day
• Evenings
• Weekends
• Holidays