Catering Coordinator | Luke's Lobster

About the role

Luke’s Lobster is seeking a Part-Time Catering Coordinator to lead and grow our catering and group order business across multiple restaurant locations, with an initial focus on the New York City market.

Responsibilities

• Manage Catering Operations
• Review and respond to catering inquiries daily, ensuring timely communication and exceptional service.
• Work with clients to recommend menu offerings and coordinate event details.
• Schedule and manage catering orders across multiple restaurant locations.
• Communicate order details with General Managers and the Operations Team to ensure product availability, staffing, and successful execution.
• Cook deliveries with third-party partners when applicable.
• Develop and improve operational systems, processes, and reporting that support a growing national catering program.
• Grow the Business
• Build catering sales through outbound prospecting, networking, menu drops, and local business outreach.
• Develop relationships with new and existing clients to generate repeat business.
• Conduct regular follow-up with catering customers to ensure satisfaction and identify future opportunities.
• Support growth through catering marketplaces such as EZCater and DoorDash.
• Partner with Operations leadership to identify new sales opportunities and execute growth initiatives.
• Execute with Excellence
• Maintain the highest standards of food quality, presentation, food safety, and hospitality.
• Track catering performance, operational metrics, and revenue trends while identifying opportunities for continuous improvement.

Requirements

• 2–5 years of experience in restaurant operations, catering, hospitality, or food service.
• Previous catering and/or outside sales experience preferred.
• Strong organizational, project management, and communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience building client relationships and driving sales.
• Self-starter with an entrepreneurial mindset and strong attention to detail.
• Comfortable working independently while collaborating with cross-functional teams.
• Experience with catering platforms, POS systems, and reporting tools is preferred.
• NYC Department of Health Food Protection Certificate preferred.

Qualifications

• 2–5 years of experience in restaurant operations, catering, hospitality, or food service.
• Previous catering and/or outside sales experience preferred.
• Strong organizational, project management, and communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience building client relationships and driving sales.
• Self-starter with an entrepreneurial mindset and strong attention to detail.
• Comfortable working independently while collaborating with cross-functional teams.
• Experience with catering platforms, POS systems, and reporting tools is preferred.
• NYC Department of Health Food Protection Certificate preferred.

Benefits

Hourly wage of $20/hr+, based on experience and location.
Guaranteed minimum of 20 hours per week, with additional hours available based on business volume.
Performance incentive opportunities tied to catering growth.
Paid sick time where applicable by state law.
401(k) eligibility in accordance with company policy.
Employee dining discount.
Mobile phone stipend.
Company laptop provided.
Opportunity to grow with a rapidly expanding national hospitality brand.

Pay

$20/hr+ based on experience and location.

Schedule

Guaranteed minimum of 20 hours per week, with additional hours available based on business volume.