Category Specialist Inside Sales, Technology, Quill

At Quill, a proud member of the Staples family of brands, we help businesses thrive by delivering essential products, smart solutions, and award-winning customer support. From paper and print to tech and custom services, we provide what teams need to get work done—seamlessly and affordably. When you join Quill, you’re not just supporting customers—you’re part of a company where every workday is an opportunity to make a difference.

About the role

We're looking for a motivated, sales-driven professional who enjoys building relationships, solving customer challenges, and closing business. As a Category Inside Sales Specialist, Technology, you'll work with existing and prospective customers, uncover opportunities, recommend solutions, and help drive revenue growth. If you're competitive, goal-oriented, and energized by earning incentives for your success, this role offers an exciting opportunity to build your sales career with a trusted industry leader.

Responsibilities

• Convert leads and opportunities into profitable sales while delivering exceptional customer service.
• Partner with Account Managers and Key Account Managers to support high-value customer accounts and strategic projects.
• Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and sales-generated leads.
• Build relationships with customers to identify needs and recommend tailored solutions.
• Maintain a healthy sales pipeline and accurately track opportunities within CRM systems.
• Collaborate with cross-functional partners including sales teams, merchants, and vendors to deliver customer solutions.
• Increase customer spend and share of wallet through consultative selling and trusted advisor relationships.
• Consistently achieve or exceed sales, revenue, and margin goals.

Requirements

• A competitive spirit and passion for achieving results.
• Strong communication, negotiation, and relationship-building skills.
• Confidence engaging customers and influencing purchasing decisions.
• Ability to thrive in a fast-paced, performance-driven environment.
• Strong organizational and time management skills.
• Resilience, persistence, and a positive attitude when facing challenges.
• Customer-focused mindset with a commitment to delivering value.
• Desire to learn, grow, and contribute to team success.

Qualifications

Basic Qualifications

• Minimum 1 year of sales, business development, customer service, or related experience.
• Strong verbal and written communication skills.
• Proven ability to influence, present, and engage customers effectively.
• Self-motivated with a track record of meeting goals.
• High School Diploma or GED.

Preferred Qualifications

• Experience selling or supporting technology products and solutions.
• Knowledge of technology products, specifications, and workplace solutions.

Benefits

• Competitive base pay plus uncapped incentive opportunity.
• 112 hours of PTO.
• 7 paid holidays plus 1 floating holiday.
• 401(k) with company match.
• Medical, dental, vision, and wellness programs.
• Associate-led Business Resource Groups.
• Employee discounts across Staples and retail offerings.
• Professional development and career advancement opportunities.

Pay

$22.75-$27.00 an hour

Culture

At Quill, we’re totally obsessed with our customers. Whether it’s tracking down that new favorite pen, offering instant savings, or making someone’s day with unexpected rewards, we take pride in being the team that helps businesses win. We believe in anticipating needs, delivering expert service with a personal touch, and making every interaction feel real — because it is. Cross-team collaboration is our office standard, because delivering for our customers starts with delivering for each other. If you're ready to roll up your sleeves, meet challenges head-on, and serve the next generation of business owners, there's only one thing missing at Quill: That’s you.

Career Path

There are plenty of places to take your career at Staples. Starting roles include:

• Inside Sales Business Development Specialist
• Category Specialist (Furniture, Technology or Print)
• Site Development / Reactivation Specialist
• Inside Sales Account Manager

Mid-level roles include:

• Key Account Manager
• Field Sales

Manager roles include:

• Inside Sales Team Manager
• Sr. Team Manager
• Field Sales Manager