Category Manager Project Intern (TikTok Shop-Operations) - 2026 Start (BS/MS)

About the role

Join us as we inspire creativity and bring joy to millions of users worldwide.

Responsibilities

• Industry & Market Analysis: Research industry trends in the Fashion category, focusing on leading merchants, product assortment, seasonality, and pricing patterns.
• Strategic Insights: Compile and deliver research reports with actionable insights to support leadership decision-making, ensuring alignment between market dynamics and category growth strategy.
• Seller Activation: Conduct initial outreach via phone, email, or chat to introduce the opportunity and assess seller interest.
• Seller Operations & Communication: Develop and maintain a structured approach (e.g., surveys, interviews, trackers) to collect qualitative and quantitative feedback from existing sellers. Synthesize seller insights into concise reports that help identify common operational pain points (e.g., order processing, logistics, product uploads).
• Relationship Management: Act as a point of contact for day-to-day seller queries, concerns, and assistance — ensuring timely responses and escalation when needed.

Qualifications

• Currently pursuing a Bachelor’s or Master’s degree, with strong interest in e-commerce and the fashion industry, including market trends, leading brands, and consumer behavior.
• Strong analytical and problem-solving abilities; proactive, detail-oriented, and capable of conducting both qualitative and quantitative research to generate actionable insights.
• Excellent communication and cross-team collaboration, skilled at moving things forward.
• Passion for business and aim for higher goals.

Job Information

• Compensation Description (Hourly): The hourly rate range for this position in the selected city is $23.75- $23.75.
• Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.