Category Management Project Intern (TikTok Shop - Operation Center) - 2026 Start (BS/MS)

Responsibilities

Daily Shop Operations Management:

• Assist the day-to-day management of seller communications, including handling inbound and outbound messaging between the platform and sellers.
• Manage the dissemination of critical notifications to sellers, such as policy updates, platform feature enrollment, and upcoming campaign deadlines, ensuring all communications are clear, accurate, and timely.
• Serve as the point of contact for sellers, promptly addressing inquiries related to account issues, brand authorizations, product listings, shop violations, logistics and policy compliance etc. Maintain a high level of professionalism in all communications.

Problem Solving and Issue Resolution:

• Cook up with cross-functional teams (e.g., customer services, marketing, logistics, technical support) to investigate and resolve seller issues quickly and efficiently, minimizing disruption to the seller’s business operations and ensuring a positive seller experience.
• Proactively identify recurring issues faced by sellers and propose long-term solutions or process improvements, collaborating with internal teams to implement those changes where necessary.

Project and Campaign Implementation:

• Assist in managing the shop participation of platform-level marketing campaigns and projects with sellers and vendors, including seasonal sales events, promotional initiatives, creator cooperations and product showcases. Ensure all necessary steps are followed for successful campaign participation.
• Manage sampling processes by coordinating with sellers to deliver product samples to creators or other agency partners, ensuring timely and accurate execution.
• Support backend platform set ups.

Qualifications

• Currently pursuing Bachelor’s Degree or above in Business, Project Management, or related fields
• Excellent communication and problem-solving skills
• Strong organization, multitasking, and prioritization skills

• Prior E-Commerce experience would be strongly preferred, but not required
• Data driven and sensitive to data insight

Job Information

[For Pay Transparency] Compensation Description (Hourly)

• The hourly rate range for this position in the selected city is $23.75- $23.75.
• Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year).
• Interns who are not working 100% remote may also be eligible for housing allowance.
• The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

[For Los Angeles County (unincorporated) Candidates]

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.