Catastrophe Claims Representative

About the role

We are seeking a service-minded individual to join our Catastrophe (CAT) Claims team. Our client/members can feel confident knowing their family, home, cars, and other property are protected. The role involves immediate response to CAT storm events to investigate, evaluate, and negotiate property claim assignments involving homeowner, farm, and commercial risks.

Responsibilities

• Represent Farm Bureau in the field and maintain professional and productive relationships with coworkers, supervisors, agents, policyholders, and others.
• Accurately document investigations, evaluations, recommendations, and plans of action with results focused on developing a defendable claims file.
• Negotiate with client/members and contractors in a professional manner to attain a fair settlement.
• Deploy for up to three weeks during storm events covering our 8-state territory (KS, NE, IA, MN, SD, AZ, NM, UT).
• Assist business units in managing claims by reviewing and paying replacement cost claims or following up on pending storm losses, as well as focusing on personal development and training.

Requirements

• College degree or equivalent plus 3+ years of relevant experience required.
• Working knowledge of construction and estimating systems (Xactimate) is preferred.
• Excellent verbal and written communication, including the ability to negotiate effectively and present yourself in a professional manner.
• Strong computer skills are required in order to quickly learn our multiple systems.
• A valid driver's license and satisfactory Motor Vehicle Records are required, as this position includes a company paid vehicle.
• Travel may be as high as 90% to effectively handle catastrophe claims in the field.
• Maintain on-call availability with the ability to deploy at any time, with the potential for being out for extended periods including weekends.
• Able to climb onto ladders, roofs, and other structures to inspect damage and lift a minimum of 75 pounds.

Qualifications

Progress towards industry education outlined in career development path is expected.

Skills

• Excellent verbal and written communication skills.
• Strong organizational and analytical abilities.
• Ability to negotiate effectively.
• Proficiency in construction and estimating systems (Xactimate).
• Interpersonal and problem-solving skills.
• Computer skills to quickly learn and utilize multiple systems.
• Ability to lift a minimum of 75 pounds.

Benefits

When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

Pay

Details TBD.

Schedule

Details TBD.