Catalan Interpreter

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing, while working from your own home. We have been certified as a Great Place to Work and are regularly listed as one of America's top work-from-home employers. Our interpreters serve clients across numerous industries, including healthcare, 911, first responders, education, government agencies, and business sectors. As an interpreter, you will receive industry-leading training, opportunities for advancement, and support from a Senior Language Specialist and our Interpreter and Technology Help Desks.

About the Role

The Catalan Telephone Interpreter is responsible for handling calls on demand, rendering the meaning of conversations between Catalan and English speakers. This role breaks communication barriers across industries such as healthcare, government, insurance, financial services, utilities, travel & hospitality, general business, law enforcement, court, and 911. Interpreters must process information quickly, maintain cultural sensitivity, and uphold professionalism at all times. Sessions may involve simple or complex, technical or non-technical subjects.

This is a remote, independent contractor position. Interpreters work from a quiet, secure home office and must ensure a distraction-free environment.

Responsibilities

• Respond to interpreting sessions promptly and conduct interpretation in a friendly, professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain professionalism throughout interpreting sessions, even when primary speakers are incoherent or upset, particularly in emergencies like 911 calls.
• Remain punctual and available during work hours.
• Follow client instructions and protocol to meet expectations of Limited English-speaking Persons (LEP), avoiding interaction without client permission.
• Understand protocol and terminology for industries such as medical, insurance, finance, and law.
• Demonstrate cultural sensitivity and work effectively in a diverse environment.
• Handle highly emotional or stressful calls, remaining on calls for extended periods without breaks or managing high call volumes while maintaining company service standards.

Requirements

• Fluency in Catalan and English, including cultural dynamics and regional/accent differences.
• Excellent listening, retention, and note-taking skills to ensure accuracy during interpretation.
• Ability to remain neutral, objective, and detached from conversations, including sensitive topics like end-of-life discussions, pregnancy termination, vaccinations, and matters concerning sexual orientation or gender expression.
• Education or work experience in language-related fields (e.g., teaching, language assessment, translation, or interpretation) preferred.
• Ability to adapt to technology enhancements that improve service delivery.
• Must be at least 18 years old and legally authorized to work in the United States without current or future visa sponsorship requirements.
• High school diploma or equivalent.
• Candidates currently employed by a LanguageLine Solutions client or affiliate may not be eligible.
• Ability to read and write in the requested languages is highly preferred.
• Post-offer, pre-employment background check and/or drug screen may be required based on location.

Technical Requirements

• Dedicated personal device for business purposes (desktop/laptop with Windows, MacOS, or ChromeOS; tablets or smartphones are acceptable).
• Restricted brands: Kaspersky products and Huawei hardware are not permitted.
• High-speed internet connection with minimum download speeds of 5 Mbps, upload speeds of 3 Mbps, ping value of no more than 300 ms, and jitter value of no more than 30 ms.
• Access to a quiet space free from background noise or distractions.

Physical Requirements

• Ability to operate a keyboard and mouse and remain stationary in front of a computer for the majority of the workday.
• Sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels (e.g., computer, audio, telephone).

Pay

$0.75 - $0.90 per minute.

Benefits

• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.

Note: This is an independent contractor position and is not eligible for employee benefits.