Casualty Claims Representative

About the role

Auto-Owners Insurance is seeking an experienced and motivated Casualty Claims professional to join our team. This job requires mastery of claims-handling skills and offers a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
• Analyze and interpret policy coverage and determine liability and damages
• Negotiate claims settlements in accordance with company procedures and within authority limits
• Communicate claim status to all relevant stakeholders, including insureds and agents
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards
• Participate in training and education programs to enhance claim-handling skills
• Travel as needed for onsite investigations or meetings
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location

Qualifications

• Bachelor's degree or equivalent combination of education and related experience
• At least 1 year of related insurance or claims experience

Skills

• Basic understanding of casualty policy language
• Strong verbal and written communication
• Ability to gather and interpret information for effective claims resolution
• Demonstrated ability to manage time and tasks efficiently
• Interpersonal skills to deal with diverse customers and situations

Benefits

• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave
• Friendly work environment
• Structured training program
• Employee mentoring