Casualty Claims Representative
About the role
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Casualty Claims professional to join our team. Applications are accepted on an ongoing basis. An open position may not be available at this time. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.
Responsibilities
- Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
- Analyze and interpret policy coverage and determine liability and damages.
- Negotiate claims settlements in accordance with company procedures and within authority limits.
- Communicate claim status to all relevant stakeholders, including insureds and agents.
- Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
- Participate in training and education programs to enhance claim-handling skills.
- Travel as needed for onsite investigations or meetings.
- Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.
Requirements
- Bachelor’s degree or equivalent combination of education and related experience.
- At least 1 year of related insurance or claims experience.
- Basic understanding of casualty policy language.
Skills
- Strong verbal and written communication.
- Ability to gather and interpret information for effective claims resolution.
- Demonstrated ability to manage time and tasks efficiently.
- Interpersonal skills to deal with diverse customers and situations.
Benefits
- Friendly work environment.
- Structured training program.
- Employee mentoring.
- Excellent compensation/benefits package.
- Competitive base salary.
- Matched 401(k).
- Fully-funded pension plan (once vested).
- Bonus programs.
- Generous paid time off including holidays, vacation days, personal time, and sick leave.
Pay
Auto-Owners offers a generous compensation package. For this position, the anticipated annualized starting base pay range is: $66,000.00 - $106,00.00. Other components of the compensation package include benefit dollars used to purchase certain benefits and several bonus opportunities.
Schedule
After initial in-person training, you could have the flexibility of work-from-home time as defined by the leadership team. You must maintain punctual attendance according to an assigned work schedule at a Company-approved work location.