Casualty Claims Representative

About the role

Auto-Owners Insurance, a top‑rated insurance carrier, is seeking an experienced and motivated Casualty Claims professional to join our team. This position requires mastery of claims‑handling skills, including investigation, analysis, negotiation, and communication of casualty claims.

We offer a merit‑based work‑from‑home program based on job responsibilities. After initial in‑person training, you may have the flexibility to work from home as defined by the leadership team.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage to determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim‑handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a company‑approved work location.

Requirements

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication skills.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Benefits

• Friendly work environment.
• Structured training program and employee mentoring.
• Competitive base salary.
• Matched 401(k) plan.
• Fully‑funded pension plan (once vested).
• Bonus programs.
• Generous paid time off, including holidays, vacation days, personal time, and sick leave.

Compensation

For this position, the anticipated annualized starting base pay range is $66,000.00 – $106,000.00. Other components of the compensation package include benefit dollars used to purchase certain benefits and several bonus opportunities.