Casualty Claims Representative

About the role

A career at Auto-Owners is challenging and rewarding. Our group of caring associates creates financial security by helping individuals and businesses make a new start when a loss occurs. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Casualty Claims professional to join our team. We offer a merit-based work-from-home program based on job responsibilities; after initial in-person training, you could have the flexibility of work-from-home time as defined by the leadership team.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim‑handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company‑approved work location.

Requirements

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 3 years of casualty claims experience.
• Basic understanding of casualty policy language.

Skills

• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Pay

• Competitive base salary.
• Matched 401(k).
• Fully‑funded pension plan (once vested).
• Bonus programs.

Benefits

• Friendly work environment.
• Structured training program.
• Employee mentoring.
• Generous paid time off including holidays, vacation days, personal time, and sick leave.