Casual Sales Ambassador - North Star

About the role

Sales Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Sales Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Sales Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!

Responsibilities

The responsibilities of this role include:

• Sales and Customer Experience: Driving sales, delivering a world-class customer experience, and connecting with customers to identify their needs.
• Building the Brand: Educating customers on our brand values, including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Product Passion: Continually expanding product knowledge with ongoing learning and diving deep into all things Lush.
• Team Involvement: Developing effective sales techniques, supporting team growth, and encouraging open communication and active listening.
• Operational Excellence: Maintaining a clean and organized store, managing time and attendance, and ensuring company standards are met.

Qualifications

The following qualifications are required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

The following qualifications are preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Pay

The pay for this role is $15 USD.