Casual Retail Assistant

Charlton Athletic Football Club is more than a workplace. It is a club with deep roots in Southeast London, built on community, resilience and ambition. Founded in 1905, Charlton has a proud history that includes an FA Cup triumph in 1947 and generations of supporters who see the club as part of their identity. From our historic home at The Valley to our high-performance training ground at Sparrows Lane, every role at Charlton contributes to something bigger than a job – helping deliver elite performance on the pitch and unforgettable experiences for supporters. We are proud to be a family club with ambition, where passionate and committed people can build meaningful careers in football.

“Working at Charlton means you’re part of something bigger than yourself. On a matchday you feel the energy of the supporters and know the work you do matters.”
— Simon Lenagan, Group Sporting Director

Location: The Valley
Salary: £12.71 per hour
Reporting To: Retail & Stock Manager and Retail Supervisor

About the role

We are looking for a retail assistant to join our team on a casual basis and play an important role in supporting the club’s continued growth and success. Working within a fast-paced professional football environment, you will contribute to delivering high standards across the club while helping create an environment where players, staff and supporters can thrive.

Responsibilities

• Provide friendly, professional service and product/promotion advice
• Support purchases and resolve queries, escalating where needed
• Operate POS systems and process cash/card payments accurately
• Promote offers and merchandise to support sales targets
• Keep displays and retail areas tidy, safe, and well-presented
• Assist with merchandising and promotional setups
• Replenish stock and move items from stockroom to shop floor
• Prepare stock for match days and report shortages to supervisors
• Support retail operations across match day/event periods
• Manage queues, work flexibly across sites, and help deliver a great supporter experience

This role will involve working collaboratively with colleagues across the club in a dynamic sporting environment where flexibility, teamwork and professionalism are essential.

Requirements

Essential

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Positive and enthusiastic approach to customer service
• Ability to work evenings, weekends, and match days

Desirable

• Previous retail or customer service experience
• Experience using till or point-of-sale systems
• Knowledge of the club and its products

Skills & Attributes

• Strong teamwork and communication
• Ability to work in a fast-paced environment
• High levels of organisation and attention to detail
• A positive and professional approach

Experience working within elite sport is beneficial but not essential for many roles – what matters most is attitude, commitment and a willingness to contribute to the success of the club.

Benefits

• Work within a professional football environment
• Contribute to a historic club with a proud identity
• Be part of a collaborative and passionate team
• Develop your career in elite sport

Safeguarding

Charlton Athletic Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all employees, workers and volunteers to share this commitment. The successful applicant may be required to complete all relevant pre-employment checks, including satisfactory references, identity verification, and confirmation of their right to work in the UK, where applicable.

This role may require evening and weekend working.
Applicants must have the legal right to live and work in the UK.