Casual Customer Service Representative $17 hourly

About the role

As a Customer Service Representative at Raymour and Flanigan, you will play a crucial part in enhancing the customer shopping experience. Your role involves bridging the gap between customers' dreams and reality by handling deliveries, managing payments, and addressing customer inquiries and concerns.

Responsibilities

• Provide genuine, friendly, personable, and professional service to customers.
• Communicate effectively and manage multiple tasks in a fast-paced service environment.
• Demonstrate excellent listening skills and be proactive in resolving escalated customer issues.
• Support the sales and operations teams by advocating for customer concerns and requests.
• Work independently and on a small team to continuously improve the customer shopping experience.
• Flexibly work a retail schedule that includes days, nights, weekends, holidays, and events.

Requirements

We are looking for individuals who consistently provide genuine, friendly, personable, and professional service. Essential requirements include effective communication, interpersonal, and organizational skills, as well as excellent listening and multitasking abilities.

Qualifications

While specific educational requirements are not specified, candidates should have the ability to handle customer inquiries and complaints effectively. Prior experience in a call center or customer service role is beneficial but not mandatory.

Skills

Proactive problem-solving, strong communication skills, active listening, empathy, and the ability to resolve customer issues efficiently are key skills required for this role.

Benefits

Raymour and Flanigan offers a comprehensive compensation package including health benefits, a 401(k) with company match and profit sharing, cross-training opportunities, and various perks such as breakfast prepared by the owners.

Pay

The pay rate is flexible and depends on the specific schedule and location. Exact details are not specified in the posted job description.

Schedule

The schedule is flexible and may include days, nights, weekends, holidays, and events. Specific details are not provided in the job posting.