Casual Customer Care Specialist I (Rails)

Duties and Responsibilities

• Coincide with examinees and network providers to schedule employment-related examinations.
• Adhere to program-specific protocols, processes, and policies.
• Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.
• Collaborate closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.
• Contact examinees and facilities to schedule requested examinations.
• Contact providers regarding missing or incomplete examination results.
• File, scan, and retrieve exam results to include laboratory, medical, and final determinations.
• Consistently provide professional and gracious customer service.
• Process inbound and outbound phone calls, faxes, email, and mail.
• Absorb routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager.
• Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines.
• Handle all medical and drug screen results compliant to HIPAA standard practices.
• May participate in interdepartmental project groups or task forces.
• May assist other departments with routine administrative duties.
• Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training, and goals.
• Maintains a clean and orderly work area.
• Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.
• May serve on the OSHA VPP, Safety, and Wellness Committees.

Qualifications

• High School Diploma or equivalent.
• Customer service experience.
• Able to work a flexible schedule to accommodate work requirements.
• Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms.
• High level of organization and detail oriented.
• Dependable.
• Good written and oral communication skills.
• Must be able to pass a background check and drug screen.
• Preferred qualifications include 1 year of office experience, experience with medical terminology, call center experience.

Physical Requirements and Work Conditions

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.
• May require bending and lifting up to 15 lbs.

Pay and Schedule

Pay is $16.20 per hour.

Schedule

Hours may vary to include weekends.

Benefits

Acuity International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, disability, or protected veteran status.