Cast Member

Responsibilities

• Greet and welcome guests with a friendly and approachable demeanor.
• Respond promptly and courteously to guest inquiries, concerns, and feedback.
• Educate guests about current movies, promotions, and any available loyalty or rewards programs.
• Enforce theater policies to ensure a safe, relaxing, and enjoyable experience for all guests.
• Sell tickets, gift cards, and other promotions to guests.
• Accurately process cash and credit card transactions.
• Maintain theater policies to ensure a safe, relaxing, and enjoyable experience for all guests.
• Provide general customer service and other duties as assigned.
• Prepare and serve a variety of food and beverage items.
• Operate and maintain concession equipment following proper safety procedures.
• Ensure cleanliness and organization of concession areas; restock as needed.
• Monitor and maintain food and beverage quality by following proper recipes and procedures.
• Comply with applicable food safety laws and health department guidelines.
• Deliver food and beverage items to guests as needed.
• Greet guests as they enter and exit the theater; assist with ticket-taking and seating.
• Maintain cleanliness of all common areas including lobbies, restrooms, and auditoriums.
• Assist with crowd control and ensure a smooth, comfortable experience for all guests.
• Restock and upkeep self-service guest stations throughout the facility.

Qualifications

• Basic mental algebra is required.
• Previous customer service or food service experience is a plus.
• Able to work in a fast-paced, team-oriented environment.
• Willingness to identify and correct guest misbehavior is required.
• Communicate effectively.
• Manage and prioritize tasks efficiently.
• Learn and adapt to current technology and procedures.