Casino Service Technician

Summary

The Casino Field Service Technician position is a service technician and relationship-focused role with daily travel within a designated territory. The Casino Service Representative will perform preventive maintenance to all machines to ensure they are functioning accurately, troubleshoot and repair games and associated systems when a malfunction occurs.

Qualifications

• Minimum age of 21; must possess a valid driver's license and the ability to secure and maintain necessary gaming licenses (assistance provided).
• Ability to obtain a Gaming License or Vendor Technician License through the Tribal Gaming Commission (extensive background check).
• 1+ year(s) of experience configuring, testing, or repairing electronic equipment or a combination of experience and relevant certification.
• Strong interpersonal skills, including the ability to influence others.
• Excellent oral and written communication skills to be highly communicative and responsive.
• Strong troubleshooting skills with an understanding of network connectivity.
• Proficiency in the safe and appropriate use of hand and power tools.
• Able to lift, maneuver, and transport heavy machines (up to 400 lbs), with supportive equipment.
• Proficiency in Windows, using CRMS (Hubspot, NetSuite) for data entry and documentation tasks.
• Capability to oversee conversion projects or setups with minimal to no guidance.
• Commitment to upholding exemplary customer relations, both internally and externally.
• Willingness to work flexible hours, including overtime, weekends, on-call, evenings, and holidays.
• Availability to travel to multiple states at any time within our network; up to 75% travel required.
• Strongly Preferred: Casino industry background, experience in land-based gaming, ability to effectively work in a remote environment, ability to analyze and interpret floor map schematics, basic electrical and networking knowledge.