Casino Operations Associate

About the role

The Casino Operations Associate plays a crucial role in managing and enhancing the casino experience for players. This position collaborates with various teams including Casino Promotions, Casino Engineering, and Player Support to ensure smooth operations and a top-tier gaming environment.

Responsibilities

• Plan and execute RSI's game roadmap and casino lobby strategy
• Coordinate with the game release team to secure regulatory and QA approvals for new content releases
• Evaluate and execute the ordering of the casino lobby based on game performance metrics and management guidelines
• Provide feedback to product development for future developments
• Create and position casino lobby categories and highlight ongoing promotions and CRM
• Perform competitive analysis to ensure RSI's content and offerings remain market-leading
• Manage requests for the creative team to ensure new game content is available for launch and promotion
• Adjust game lobby icons using Photoshop or other image editing software to maintain high-quality assets
• Ensure open availability of casino content and provide an exceptional customer experience

Requirements

• 2+ years of experience in online gaming or relevant casino experience
• Experience with casino operational and management tools
• Ability to stand or sit for extended periods
• Passion for casino games
• Self-motivation and reliability
• Team player mentality
• Ability to multitask and work under pressure

Qualifications

• Pass relevant gaming regulatory agency licenses if required
• Location eligibility varies based on role and country of residence

Skills

• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in Adobe Photoshop or similar image editing software
• Knowledge of casino operational tools and platforms

Benefits

• Discretionary annual company bonus
• 401(k) plan with 100% company match on the first 4%
• Comprehensive medical, dental, and vision insurance
• Paid Time Off
• Employee Assistance Program

Pay

$24—$27 USD per hour

Schedule

A flexible schedule is required due to the nature of the role.