Cashiering Reconciliation Specialist (Accounting Technician II)

About the role

The University Bursar’s Office seeks a Cashiering Reconciliation Specialist to support the University Bursar’s Office by providing student account services, processing financial transactions, and ensuring compliance with university, state, and federal policies.

Responsibilities

• Process student account transactions, including refunds, billings, account adjustments, and payment reconciliations.
• Reconcile daily financial activity, prepare reports, support campus audits, and ensure accurate financial records.
• Maintain data integrity by reviewing transactions and resolving discrepancies in compliance with university policies.
• Aid students, parents, and campus partners with inquiries related to student accounts, payments, financial aid, refunds, and account access.
• Review and process student account documents, explain university policies, and resolve account-related issues, including collections and payment concerns.
• Provide guidance to new staff and student assistants to support quality customer service.
• Partner with campus departments to support student programs, enrollment services, and financial aid initiatives.
• Coordinate specialized programs, participate in committees, and provide guidance on Bursar's Office policies and procedures.

Requirements

• Equivalent to three years of progressively responsible financial record-keeping experience.
• Prior customer service experience.
• Thorough knowledge of financial record-keeping, mathematical and general office methods, procedures, and practices.
• Experience applying accounting procedures and practices to the analysis of basic accounting problems.
• Experience in analyzing and interpreting accounting data.
• Experience applying problem-solving techniques in finding solutions to basic accounting problems.
• Ability to provide accurate information and explain University policies and procedures to Students, Staff and Parents.
• Ability to work closely and cooperatively with various campus departments.
• Experience in a university student account or cashiering environment preferred.
• Experience using an enterprise computer system preferred.

Qualifications

• Prior customer service experience.
• Thorough knowledge of financial record-keeping, mathematical and general office methods, procedures, and practices.
• Experience applying accounting procedures and practices to the analysis of basic accounting problems.
• Experience in analyzing and interpreting accounting data.
• Experience applying problem-solving techniques in finding solutions to basic accounting problems.
• Ability to provide accurate information and explain University policies and procedures to Students, Staff and Parents.
• Ability to work closely and cooperatively with various campus departments.
• Experience in a university student account or cashiering environment preferred.
• Experience using an enterprise computer system preferred.

Skills

• Customer service skills.
• Financial record-keeping expertise.
• Problem-solving abilities.
• Attention to detail.
• Collaborative teamwork.
• Computer literacy.

Benefits

San Diego State University offers a comprehensive benefits package including generous time off, retirement benefits, health coverage, and education support.

Pay

$4,037 – $5,881 per month (Step 1 – Step 20).

Schedule

Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.