Cashier Supervisor

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions

• Supervises the collection and processing of utility payments, PID payment, billing invoice payment, and miscellaneous revenues collected by all City Departments.
• Serves as the liaison between Cashier’s Office and collection agency and sends all accounts to collection agency based on policies and procedures.
• Hires, trains, evaluates schedules, and supervises assigned staff.
• Evaluates and implements policies and procedures that enhance the efficiency and productivity of the cash collection’s area.
• Provides training to city staff on proper cash handling procedures and maintains certification listings for city cash handlers.
• Interacts with public and staff on a daily basis; answer inquires, address complaints, grievances, emergencies, issues, and assist customers as needed.
• Supervises the issuance of receipts indicating appropriate general accounts.
• Maintains the numeric sequence of cash receipts.
• Supervise the preparation of bank deposits.
• Maintains the integrity of account balances by analyzing and correcting various entries to account balances.
• Maintains cash funds including reconciling fund when necessary for replenishment or reviewing reconciliation check request.
• Ensures timely notification to persons with returned checks and providing for the prompt collection of returned checks in accordance with state guidelines and Texas law.
• Maintains proper internal controls to ensure the safeguarding of all assets held in the Cashier’s Office.
• Prepares and implements accounting procedures related to the cashiering function.
• Opens facility and/or secures facility at closing.
• Maintains daily work schedules and vacation schedules for area of supervision.
• Manages the application file storage process and maintenance.

Other Important Duties

• May travel to attend meetings, conferences and trainings.
• Serves as back-up for the Revenue Collections Manager, Assistant Revenue Collections Manager and Billing Supervisor.
• Maintain restraint and keep calm when faced with emotional or angry individuals.
• Regular and consistent attendance for the assigned work hours is essential.
• Performs other related duties as assigned.

Knowledge, Skills, And Abilities

• Knowledge of reconciliation procedures with the ability to reconcile accounts.
• Knowledge of the planning, administration and operation of cash collection programs.
• Knowledge of accounting procedures.
• Knowledge of problem-solving techniques for identifying problems, researching and determining the most appropriate course of action for their resolution.
• Knowledge of effective customer service techniques with the ability to present one’s self and the city in a positive and professional manner.
• Knowledge of time management techniques with the ability to organize, schedule, assign, delegate, coordinate, and monitor the work to accomplish the most possible in the time available.
• Proficiency in customer service