Cashier - Sales Clerk - Ace Hardware

Job Description

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team. Major Responsibilities:

• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
• Maintain awareness of all promotions and advertisements
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Aid in the training and development of peers
• Participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Responsive of safety issues
• Conscious of shoplifting activity
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Solicit customers to open an Ace Rewards card
• Answer customers’ questions and provide information on procedures and policies

Minimum Requirements

The minimum requirements for this position include:

• Education/Training: High School degree, some college preferred.
• Possess a vast product knowledge of hardware related products along with a willingness to learn.
• Experience: Sales and marketing experience with retail programs, establishing relationships and working with customers. Previous experience in a retail environment either in marketing, sales, or back office.
• Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus. A commitment to service excellence and customer satisfaction. Solid team player with excellent interpersonal skills. Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task. Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.

Physical Requirements

The minimum physical requirements for this position include:

• Must be able to lift 40 pounds frequently to load and unload customer orders.
• Ability to stand for an extended period of time.
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.