Cashier/Runner
Torchy's Tacos · Austin, TX · 2 mo ago
On-siteCustomer Service$10–$12/hrPart-time
What You’ll Be Doing
- Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
- Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
- Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
- Run food to tables, ensuring that every guest receives their order correctly and with speed.
- Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
- Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
- Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
- Perform other duties as assigned.
How You’ll Do It
- Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
- Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
- Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
- Adaptability: Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge.
- Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.
Minimum Qualifications
- Strong verbal communication skills.
- Availability to work a flexible schedule.
- Must meet state and local requirements for Food Handler’s and Alcohol Server certifications.
- Certification(s) must be obtained by your first day or within the timeline required by your location.
Preferred Qualifications
- 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
- 2 years of experience using POS (point-of-sale) systems.