Cashier/Runner

OUR PURPOSE: IGNITING YOUR ORIGINALITY.

OUR VISION: TO BE THE CHOICE FOR ALL WHO CRAVE DAMN GOOD FOOD AND TO EXPRESS THEIR AUTHENTIC SPIRIT.

OUR MISSION: PASSIONATE PEOPLE CRAFTING CRAVEABLE FOOD AND WELCOMING VIBES.

OUR MOTTO: THE DEVIL IS IN THE DETAILS.

About the role

Here’s What We Need At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

Responsibilities

• Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
• Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
• Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
• Additional Support: Perform other duties as assigned.

Qualifications

• Strong verbal communication skills.
• Availability to work a flexible schedule.
• Must meet state and local requirements for Food Handler’s and Alcohol Server certifications.
• Certification(s) must be obtained by your first day or within the timeline required by your location.
• Preferred Qualifications: 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry. 2 years of experience using POS (point-of-sale) systems.

Physical Requirements

• Must be able to lift, push, pull or carry objects up to 40 lbs.
• Must be able to stand for several hours and walk for long periods of time.
• Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

Benefits

• $13.00 to $14.00 based on experience.
• Damn Good food discount card for you AND your spouse.
• Day 1 access to exclusive discounts to shows, sporting events, hotels, and much more.
• All benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
• Free access to all things financial wellness through the Damn Good Well-being Program.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.
• Bragging rights (Yeah, we’re kind of a big deal!).