Cashier/Runner

About the role

Torchy's began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer and now operates in locations across multiple states. The mission is to be damn good, vision to serve people the best damn tacos, why is passion, motto devil is in the details. As a Hospitality Team Member, you greet guests, take orders, run food, ensure cleanliness, and work as part of a team to create lasting memories.

Responsibilities

• Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight guests and cater to their preferences and dietary needs.
• Run food to tables, ensuring that every guest receives their order correctly and with speed; proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
• Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to resolve problems and provide smooth, efficient service.
• Perform other duties as assigned.

Skills and Attributes

• Outgoing & friendly: use natural charm and cheerful personality to connect with each guest.
• Active listening: listen attentively to guests, understand needs and preferences, ask follow‑up questions to confirm understanding.
• Communication: communicate clearly so guests understand options while feeling welcomed and valued.
• Adaptability: swiftly adapt to changing situations, such as sudden rushes or unexpected challenges.
• Attention to detail: focus on the little things that make a big difference, from accurately taking orders to noticing and responding to specific guest needs.

Minimum Qualifications

• Strong verbal communication skills.
• Availability to work a flexible schedule.

Preferred Qualifications

• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point‑of‑sale) systems.

Physical Requirements

• Ability to lift, push, pull, or carry objects up to 40 lbs.
• Ability to stand for several hours and walk for long periods of time.
• Ability to bend, stretch, twist, or reach for objects on shelves of varying heights.

Pay

$11.00 to $13.00 per hour based on experience, plus tip share. Torchy's is a DailyPay partner, allowing access to earned wages before payday.

Benefits

• Casual attire with company swag provided.
• Incredible growth opportunities leading to a Damn Good career.