Cashier Plums Full-Time Swings $14 - $21/hr.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, internal career opportunities are available via Workday.

About the role

Responsible for handling Guest check transactions, food running, bussing, and host interactions in a prompt and courteous manner, adhering to Grand Casino’s service and cash handling standards. As Grand Casino’s Food and Beverage Ambassador, you will work directly with Guests to ensure a positive experience at all touch points.

Responsibilities

• Receive payment from Guests in a prompt and courteous manner when applicable.
• Adhere to established cash control policies and procedures of Grand Casino.
• Advise Guests of waiting time and areas of the Venue.
• Prepare orders in a timely manner and complete them with garnish and accompaniments.
• Answer Guest questions and direct concerns to appropriate management.
• Address Guest complaints and resolve them quickly and courteously.
• Seat Guests according to the established procedures of the venue.
• Deliver excellent Guest Service in an upbeat, friendly manner.
• Encourage mutual respect, dignity, and integrity with all Associates by always setting positive examples.
• Participate as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service.
• Maintain a clean and sanitary dining area in full accordance with state health regulations.
• Maintain stock of all necessary items.
• Provide initial cordial reception to Guests upon arrival and promptly escort them to a dining table.
• Answer telephones and make reservations, if required.
• Communicate with Guests including wait times, verifying reservations, and general information about the venue.
• Seat Guests according to established rotation procedures, operate the Host seating computer system, distribute menus, and explain food items.
• Offer closing remarks to Guests as they leave the venue.
• Address any Guest complaints to resolve them quickly and courteously in accordance with department standards.
• Assist in maintaining standards of health, safety, and sanitation.
• Demonstrate ability to read floorplans and seat guests accordingly.
• Clean and sanitize tables and dining room upon Guest departure.
• Participate as a team member with Casino Hosts, Food Servers, Cooks, Supervisors, and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.
• Perform other duties as assigned that are related to this role.

Requirements

• Previous cash handling experience.
• Must be able to secure a license from the Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Qualities We Value

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

Benefits

• A variety of competitively priced health benefits and supplemental insurances.
• Parental leave.
• 401k.
• Tuition reimbursement.
• Birthday and anniversary gifts.

About Us

We have a fun, energetic personality and are adventurous, creative, and open-minded. We strive to lead through our seven values in all that we do: Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty. Our foundation of Servant Leadership embodies and fosters empowerment, decision-making, and engagement across all levels of the organization. We are a career accelerant, developing our Associates as one of our main priorities. We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.