Cashier- Part Time/ morning and day hours

Description

The role of Cashier involves providing G.R.E.A.T. customer service to both internal and external customers while maintaining a safe and hazard-free work environment. Our goal is Zero Employee Accidents. Daily duties will include providing prompt, friendly, and knowledgeable service to customers seeking information and accurately processing customer transactions.

• Cashiering
• Customer Service and Accuracy
• Daily Duties

Daily duties will include:

• Accurately process customer purchases promptly
• Accurately and efficiently operate cash register and process customer payment
• Make change and issue receipts to customers
• Call for back-up as needed to minimize wait time for customers and bag customer purchases
• Become familiar with co-op policies in order to answer customer questions
• Refer unresolved questions or problems to Front End Management
• Communicate co-op special events to customers
• Discuss membership benefits with non-members

• Business Operations, Safety and Compliance
• Alert Management
• Safety and Compliance

Alert Management of potential theft or other emergencies

• Keep registers - shelves, counters, aisles, back-stock -- in clean, orderly condition
• Remove trash promptly, clean up spills, sweep floor as needed
• Ensure grocery carts and baskets are collected from the corral regularly
• Keep department equipment in working order and advise MOD of equipment problems

• Training and Meetings
• Attendance and Training

Attend Front End staff meetings and other assigned training requirements

• Identify self as employee by being in Valley Natural Foods attire; including name-tag
• Perform any other duty as assigned by Management Team

Requirements

Mandatory Qualifications:

• English proficiency
• Excellent time management, organizational and communication (oral, aural, and written) skills
• Detail oriented and able to multi-task and remain flexible to the changing needs of the business
• Regular, predictable attendance
• Mandatory one weekend shift required

Preferred Qualifications:

• Familiarity with POS (Point of Sale) systems
• Previous customer service and cash handling experience
• Familiarity with natural foods, grocery industry or cooperatives

Physical Demands

• Ability to lift/push/pull/carry up to 10 pounds frequently, 20+ pounds occasionally
• Manual dexterity with ability to reach, grasp and perform repetitive motions with hands, wrists, and fingers for extended periods of time
• Close-to-mid-range visual acuity to operate cash registers and focus on and/or read data and words on a computer monitor for extended periods of time
• Ability to stand and walk for extended periods of time
• Ability to kneel, crouch, and bend occasionally required

Reports To

Front End Manager

Supervises

N/A

Department, Status and Salary

Front End, Part Time, Hourly (At-Will)

Valley Natural Foods

Core Competencies

• Adaptability/Flexibility/Dependability
• Communication/Listening Skills
• Customer Service/Customer Focus
• Integrity/Ethics
• Sense of Urgency/Productivity
• Teamwork/Interpersonal Skills
• Work Environment/Safety/Job Knowledge

Position Specific Competencies

• Product Knowledge
• Quality