Cashier - Knoxville, TN

At Towne Park, it’s more than a job—you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

About the role

The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly, and efficient manner.

Responsibilities

• Maintains pleasant, friendly, and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Addresses guests using last names when appropriate. Treats guests and associates with courtesy, respect, and dignity. (20%)
• Maintains accuracy and composure while under pressure. Appropriately uses the salutation of the day and welcomes guests to the location. Uses proper Towne Park phone etiquette. (15%)
• Assists guests with directions and all other inquiries. Provides guests with information about outlets, meeting rooms, and/or amenities of the facility as well as main attractions in the area. (10%)
• Determines guest charges and processes payments via cash, credit, or direct billing. Accurately categorizes tickets for audit purposes. Collects and reconciles revenue accurately and furnishes payment receipts. (20%)
• Completes accurate and timely shift reports. Follows all standard operating procedures related to cash banks. Operates equipment, including registers, gates, and credit card machines. Obtains information about daily events and rates to be charged. (20%)
• Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager. (15%)

Requirements

• High school diploma or general education degree (GED).
• One to three months of related experience and/or training; or equivalent combination of education and experience.
• Basic math skills, including the ability to add and subtract three-digit numbers, multiply and divide with 10’s and 100’s, and perform these operations using units of American money.
• Ability to read, write, and comprehend standard English, including simple instructions, correspondence, and memos.
• Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
• Ability to understand 24-hour and military time systems and applicable rates for time passed.

Working Conditions & Physical Demands

• Regularly required to talk or hear.
• Frequently required to sit or stand for extended periods and may need to run, walk, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
• The majority of work will be performed outdoors for extended periods, including up to the entire duration of the shift. Employees are subject to environmental conditions, including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
• Travel of up to 5% may be required.

Pay

The hourly base pay range for this position is $14 per hour. Full-time schedule: 3 PM – 11 PM. A $500 sign-on bonus is available.

Benefits

• Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible to enroll in the company’s 401k retirement savings plan.
• Eligibility requirements depend on job classification, length of employment, and number of hours worked.
• Benefits are subject to change and may be subject to specific plan or program terms.
• Seasonal and temporary roles are not eligible for the benefits outlined above.