Cashier - Gaylord Pacific

Towne Park is an exceptional arrival-through-departure experience company. With best-in-class parking and hospitality solutions and a fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

About the role

The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly, and efficient manner.

Responsibilities

• Maintains pleasant, friendly, and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Addresses guests using last names when appropriate. Treats guests and associates with courtesy, respect, and dignity. (20%)
• Maintains accuracy and composure while under pressure. Appropriately uses the salutation of the day and welcomes guests to the location. Uses proper Towne Park phone etiquette. (15%)
• Assists guests with directions and all other inquiries. Provides guests with information about outlets, meeting rooms, and/or amenities of the facility as well as main attractions in the area. (10%)
• Determines guest charges and processes payments via cash, credit, or direct billing. Accurately categorizes tickets for audit purposes. Collects and reconciles revenue accurately and furnishes payment receipts. (20%)
• Completes accurate and timely shift reports. Follows all standard operating procedures related to cash banks. Operates equipment, including registers, gates, and credit card machines. Obtains information about daily events and rates to be charged. (20%)
• Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager. (15%)

Requirements

• High school diploma or general education degree (GED)
• One to three months of related experience and/or training; or equivalent combination of education and experience
• Basic math skills
• Ability to read and write standard English
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees
• Ability to add and subtract three-digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24-hour and military time systems
• Ability to understand rates applicable to time passed

Pay

The hourly base pay range for this position is $20/hr.

Schedule

16–40 hours a week based on business needs.

Benefits

• Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits
• Eligible to enroll in the company’s 401k retirement savings plan (eligibility requirements depend on job classification, length of employment, and number of hours worked)

Seasonal and temporary roles are not eligible for the benefits outlined above.

Working Conditions & Physical Demands

• Regularly required to talk or hear
• Frequently required to sit or stand for extended periods; may be required to run, walk, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Must be able to lift up to 50 pounds occasionally, up to 25 pounds frequently, and up to 10 pounds constantly
• Majority of work performed outdoors for extended periods, including entire shifts; subject to environmental conditions including extreme heat and cold weather
• Travel of up to 5% may be required