Cashier/FOH Team Member

About the role

As a Cashier/FOH team member, you will be an ambassador of our brand and an integral part of the guest experience. You will report to the Shift Managers and General Manager and be empowered to go above and beyond to ensure amazing guest service. We encourage team members to be well-rounded team players, willing to get their hands dirty and do whatever it takes to keep the store running smoothly. No matter what position you start in, you will have the opportunity to be cross-trained and take on different roles within our team. Cashiers at some locations will automatically be cross-trained in kitchen areas.

Responsibilities

• Maintain cleanliness of front line, lobby, bathrooms, patio area, take out lobby trash, bus and clean tables and chairs.
• Restock utensils, napkins, beverage station, and bathrooms.
• Learn and maintain knowledge of our changing salad menu to effectively communicate all ingredients to guests.
• Ensure all food on the line meets food safety and quality standards, eliminating cross-contamination on the front line.
• Maintain knowledge of critical dietary information and demonstrate proper food handling.
• Set up, maintain, and break down front line area and cashier areas.
• Operate POS register to complete customer transactions.
• Greet guests, guide the customer journey, and escalate guest issues or concerns to the manager on duty in a timely manner.
• Maintain cleanliness and organization of cashier area and other areas as requested by the manager on duty.
• Answer phones in less than 4 rings with a pleasant, inviting voice.
• Maintain proper cash handling procedures and shift change counts with the manager.
• Certified in food safety and TABC if required by location.

Requirements

• Food, restaurant, team, and/or customer service experience.
• A team player with a positive can-do attitude.
• Quick and adaptable learner.
• Excellent and collaborative communication skills.
• A knack for delivering personable customer service and a desire to make connections with guests every day.

Physical Requirements

• Ability to read and comprehend information at a close range and follow instructions accurately and efficiently.
• Ability to use electronic systems, such as computers and tablets.
• Physically able to lift up to 25-50 pounds and stand for long periods of time.
• Manual dexterity to operate cutting tools and kitchen utensils.
• Subject to exposure to cleaning chemicals.

Benefits

• Complimentary team member meal and drink while on shift.
• 20% discount off any item at any time.