CASHIER/EXPO

Location: Scottsdale, AZ Employment Type: Part-Time Salary: Competitive Job Description POSITION OVERVIEW: The Cashier/Expo, is a team member of the Front of House. The Cashier/Expo is responsible and accountable for superior customer satisfaction through positive customer management in greeting, menu guidance, payment process, loyalty benefits, and ensuring that core values are carried out through execution. The Cashier/Expo is expected to be a role model for the D’Lite company culture, and always exhibit the highest standards in overall guest experience, by delivering the best service, in the cleanest, most friendly and safest dining environment. The Cashier/Expo reports directly to the assigned Shift Leader [SL] and General Manager [GM]. The Cashier/Expo is accountable for executing the policies, procedures and direction provided by the SL and/or GM. The Cashier/Expo is required to successfully complete and meet the requirements of the D’Lite Team Member Training Program. The Cashier/Expo must be able to fluently speak and write in the English language in order to best communicate with our customers, vendors, and leadership, and must maintain professional dress, speech, and behavior at all times. REWARD FOR MEETING OUR HIGH STANDARDS? In return for the Cashier/Expo's skills and dedicated effort, the Cashier/Expo will receive a competitive compensation package, an opportunity to thrive in a challenging, enriching and rewarding environment, with the opportunity to grow with us as we begin a period of exciting growth. The Cashier/Expo will be empowered to work with the D’Lite team and be provided the tools to do so. Responsibilities Ensures that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values Superior knowledge of entire menu, ingredients, modifications, allergens, upcharge costs Field inside, drive-thru, and phone orders Performs work of other team members as needed Operating a Point of Sale system [POS], accurately reconcile daily check outs, sales, tips, and credit cards Proper cash handling procedures at all times Abide by policies and procedures for comps, voids, employee food, and customer loyalty program Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level Addresses customer complaints and reports to SL and/or GM Performs table touches to ensure order accuracy, food quality, needed refills, and guest satisfaction Keeps company passwords and intellectual property confidential Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times Use, implementation, and adherence to all company policies, procedures, systems and processes Regular and predictable attendance: The scheduled working hours for this position range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length Requirements KNOWLEDGE, SKILLS, EDUCATION + EXPERIENCE REQUIRED FOR THE JOB: 18+ years of ageHigh school graduatePrefer prior restaurant experience, it is not requiredDependable, honest, trustworthy, possesses integrityPositive attitude and great personal driveCourteous and enthusiasticWillingness and ability to learn in a fast-paced sales environmentExceptional communication skillsExceptional guest services skillsBasic math and computer skillsPrefer proficiency on Aloha POS, it is not requiredPrefer ability to handle multiple projects simultaneously and efficientlySuccessful completion of Team Member Training ProgramAvailability to work on weekendsReliable transportation Frequency PHYSICAL DEMANDS: Never = 0% Rarely = 1 – 10% Occasionally = 11 – 33% Frequently = 34 – 66% Continuously = 67+% LIFTING + CARRYING: Weight Frequency Objects 1-10 lbs. Continuously Food items, paper goods, office items, buss tubs 11-20 lbs. Frequently Water dispenser 21-35 lbs. Occasionally Trash/Recycle 36-50 lbs. Never 51-75 lbs. Never Sitting: Never Standing: Continuously Walking: Frequently Bending: Frequently Squatting: Frequently Kneeling: Rarely Crawling: Never Climbing: Never Reaching: Frequently Grasping: Frequently Applicant Declaration I have read the responsibilities and requirements of the position of Cashier/Expo. To the best of my knowledge, I believe that I can perform these duties and am qualified for the position.