CASHIER/EXPO

About the role

The Cashier/Expo is a team member of the Front of House responsible for superior customer satisfaction through positive customer management in greeting, menu guidance, payment processing, loyalty benefits, and ensuring core values are carried out through execution. The role models company culture and maintains the highest standards in guest experience, delivering the best service in a clean, friendly, and safe dining environment. The Cashier/Expo reports to the Shift Leader and General Manager, executing policies, procedures, and direction provided by leadership. Successful completion of the General Team Member Training Certification and the Cashier/Expo Training Certification is required. Fluency in English is required for communication with customers, vendors, and leadership, and professional dress, speech, and behavior are expected at all times.

Responsibilities

• Professionally and enthusiastically greet customers, guide them through the menu, and process orders efficiently with a friendly, positive attitude aligned with company core values
• Maintain superior knowledge of the entire menu, including ingredients, modifications, allergens, and upcharge costs
• Field inside, drive-thru, and phone orders
• Perform work of other team members as needed
• Operate a Point of Sale system (POS), accurately reconcile daily checkouts, sales, tips, and credit cards
• Follow cash handling procedures at all times
• Adhere to policies and procedures for comps, voids, employee food, and customer loyalty programs
• Complete position primary and secondary responsibilities as well as daily duties at a superior level
• Address customer complaints and report to the Shift Leader and/or General Manager
• Perform table touches to ensure order accuracy, food quality, refills, and guest satisfaction
• Maintain confidentiality of company passwords and intellectual property
• Demonstrate a positive, helpful attitude and present professional conduct and appearance at all times
• Use, implement, and adhere to all company policies, procedures, systems, and processes
• Maintain regular and predictable attendance; scheduled working hours range Sunday–Saturday from 5:30 am to 5:30 pm with shifts from 4 to 8 hours in length

Requirements

• 18+ years of age
• High school graduate
• Dependable, honest, trustworthy, and possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest service skills
• Basic math and computer skills
• Successful completion of General Team Member Training Certification
• Successful completion of Cashier/Expo Training Certification
• Availability to work on weekends
• Reliable transportation

Physical demands

• Lifting + carrying:
  • 1–10 lbs: Continuously (food items, paper goods, office items, bus tubs)
  • 11–20 lbs: Frequently (water dispenser)
  • 21–35 lbs: Occasionally (trash/recycle)
  • 36–50 lbs: Never
  • 51–75 lbs: Never
• Positioning: Sitting: Never; Standing: Continuously; Walking: Frequently; Bending: Frequently; Squatting: Frequently; Kneeling: Rarely; Crawling: Never; Climbing: Never
• Reaching: Frequently; Grasping: Frequently