Cashier/Customer Service Manager - WEEKENDS REQUIRED

About the role

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. People love working here! Named one of Furniture Today’s Best places to work, NFM offers a fun, stable work environment with no layoffs in its history, a safe place to work and shop, development opportunities leading to the career of your dreams, and a culture that encourages volunteering and serving our communities.

Pay

Pay Range: $59,916 – $74,295 annually

Job Description

Your Piece of the Puzzle: As NFM’s Cashier/Customer Service Manager you will be responsible for managing all activities surrounding the cashiering and customer service staff.

Responsibilities

• Manage: Recruit, hire, coach, train, schedule, set goals and provide feedback.
• Govern: Complete timekeeper functions, administer benefit pay accurately and track staff paperwork regarding job orders, class changes, and terminations.
• Collaborate: Respond to all communications daily and attend scheduled training events.
• Resolve: Receive and follow up with the appropriate manager for all escalated customer situations.
• Lead: Follow policies, discipline staff as needed, control expenses and turnover.
• Support: Staff and set up special events, finance and leasing programs, and Berkshire Hathaway shareholder on‑site events.

Qualifications

• Bachelor’s Degree in Business or related field preferred.
• 3–5 years of customer service experience that includes answering customer questions and concerns on a regular basis.
• 2 years of supervisory or management experience.
• 1 year of retail experience.
• English/Spanish bilingual speakers preferred.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Data entry skills per established department requirements.
• Knowledge of Microsoft Office software applications.
• Pre‑employment screening includes, but isn’t limited to, a criminal background check.

Benefits

• Same‑day pay – access to your earned pay on‑demand.
• Competitive pay – generous annual increases up to 7%.
• Inclusive culture – everyone who works or shops at NFM should feel right at home.
• Health, dental, vision, life insurance, short‑ and long‑term disability.
• Paid holidays (upon hire) and paid time off (after 90 days).
• Staff discount on merchandise (collectively, NFM staff saved almost $2 million on purchases in the last 12 months).
• Virtual and in‑person career development opportunities at all levels.
• Paid community volunteer opportunities.
• Tuition reimbursement.
• 401(k) retirement plan with immediate eligibility, company match after one year, and Berkshire Stock as an investment option.